Software Programmer at Fujitsu Engineering Technologies Philippines, Inc. (2026-01 – 2026-06)
- Developed and tested Java/Spring web applications in an Agile environment.
- Performed API testing using Postman and validated application functionality and data integrity.
- Supported PostgreSQL databases by verifying data integrity and executing SQL queries during testing.
- Used Git for version control and collaborated on application documentation and code reviews.
Technical Support Representative at TDCX (2025-01 – 2025-12)
- Provided technical support and troubleshooting for SaaS applications via phone, email, and chat, assisting customers with application issues, account configurations, integrations, and payment-related concerns.
- Investigated and documented application-related issues, escalating software defects and system incidents through Jira for timely resolution.
- Updated and maintained technical documentation in Confluence to support knowledge sharing and process improvements.
- Delivered professional, customer-focused support in a fast-paced environment while meeting service quality and resolution targets.
Technical Support Representative at Foundever (2021-10 – 2024-02)
- Provided technical and customer support for a financial services platform via phone, email, and chat, assisting merchants and end users with account-related concerns and platform navigation.
- Investigated and resolved account, payment, and transaction-related issues, escalating platform defects and complex technical concerns to appropriate support teams.
- Managed support cases using Salesforce and Freshdesk, ensuring accurate documentation, prioritization, and timely follow-up throughout the issue resolution process.
