Des Ang

Results-driven Executive Assistant and Business Development Support professional with extensive experience supporting executives, sales teams, and remote operations. Expert in CRM management, prospect research, email outreach, and project coordination. Recognized for strong organizational skills and the ability to manage multiple priorities to drive business growth in remote environments.

Executive Assistant & Business Development Support at Sandler Training by Phoenix Coaching Works Inc. (2026-03 – Present)

• Deliver executive administrative support, including calendar management, meeting coordination, and client communications.
• Maintain HubSpot CRM data integrity by updating contact records, company profiles, and outreach tracking.
• Execute prospect research using LinkedIn Sales Navigator, ZoomInfo, Copilot AI, and advanced web search techniques.
• Develop targeted prospect lists and manage business development outreach campaigns.
• Draft, personalize, and organize prospecting emails, follow-ups, and client communications.
• Manage client assessments, invoicing, and complex scheduling across multiple time zones.
• Lead podcast guest outreach and facilitate Riverside recording preparation and follow-up.
• Streamline administrative workflows and provide daily operational updates to leadership.

Lead Generation & SEO Outreach Specialist at North Star Inbound (2016-08 – 2026-07)

• Direct email outreach campaigns for SEO, digital PR, and strategic link-building.
• Identify high-authority websites and media contacts for outreach opportunities.
• Built targeted prospect lists and qualified outreach opportunities.
• Responded to partner and prospect inquiries professionally via email.
• Tracked campaign progress, responses, placements, and outreach performance.
• Maintained accurate outreach databases and campaign documentation.
• Collaborate with remote teams to meet project milestones and client deadlines.

Lead Development Representative at Ingredients Online (2025-05 – 2026-01)

• Maintained CRM data integrity by verifying company and contact information to ensure accurate sales records.
• Qualified inbound and outbound prospects through company research and data validation.
• Support sales operations by identifying high-quality leads and maintaining databases.
• Conducted company research to enrich CRM records and improve lead accuracy.
• Collaborated with internal teams to ensure reliable customer and prospect data.
• Contributed to efficient sales operations through accurate data management and lead qualification.

Data Entry & Email Support at Citation Labs (2016-02 – 2016-08)

• Maintained accurate lead databases and campaign records.
• Conducted online research to identify qualified outreach opportunities.
• Supported email communications and back-office operations.
• Assisted with data validation and administrative tasks to improve campaign efficiency.

Case Manager at SHORE Solutions (Whirlpool AU/NZ) (2013-08 – 2014-08)

Customer Service Representative at IBEX Global (Orbitz) (2015-03 – 2016-02)

Customer Service Representative at Salmat (Transurban CityLink) (2012-09 – 2013-08)

Senior Process Associate at Cognizant Technologies (AT&T U-verse) (2010-05 – 2011-01)

Customer Care Specialist at IBM Daksh (United Airlines) (2007-06 – 2009-05)

Technical Support Representative at ClientLogic (PeoplePC) (2006-05 – 2007-05)

BS Psychology in Psychology – CENTRO ESCOLAR UNIVERSITY