Track and Trace Specialist at Ready-2-Xecute (2025-07 – 2026-07)
- Monitored shipment progress using Mcleod and Macropoint (GPS) ensuring timely delivery and exception handling.
- Utilize Chain App for automations of load updates but with minimal supervision.
- Doing Inbound, Outbound, SMS, and email to support drivers, carriers, and customers.
- Collaborates with National Account Managers, Account Representatives, and Account Specialists to build cross-functional strategies that align customer needs with operational capabilities.
- Coordinated with carrier partners to resolve transit delays, improving customer satisfaction and reducing disruptions.
- Maintained accurate documentation including proof of delivery, bill of lading, and compliance records.
- Providing time to time update to our customer to ensure they are updated with the movement of their products.
Customs Entry Writer / Track and Trace Specialist at Freelancing (2023-03 – 2025-07)
As a Customs Entry Writer
- Prepared and filed accurate ISF, AMS, and customs entries, ensuring compliance with U.S. import regulations
- Monitored PGA holds, clearance status, demurrage, and detention; proactively resolved exceptions to avoid penalties
- Generated and reviewed Invoices, CBP Form 7501 (Entry Summary), CBP Form 3461 (Entry/Immediate Delivery), ACR reports, and ABI history to ensure compliance with U.S. Customs regulations
- Coordinated with steamship lines, customs brokers, truckers, and overseas agents for seamless cargo movement (FCL & LCL)
- Verified documentation including commercial invoices, packing lists, and bills of lading to ensure proper classification and valuation.
- Applied correct Harmonized Tariff Schedule (HTS) codes and monitored regulatory changes to maintain compliance.
- Managed entry filings through electronic systems (e.g., ACE, EDI), ensuring timely submission and recordkeeping.
- Handling truck dispatching and delivery appointments
Track and Trace Specialist at Freelancing (2023-03 – 2025-07)
As a Track and Trace Specialist
- Manage assigned boards, tracking shipments from dispatch to delivery, ensuring real-time updates between brokers and drivers.
- Working closely with National Account Manager / Account Representative for quick resolution with escalations during pick up, truck issues, delays, lumper fees, detentions and delivery.
- Tracking shipments using GPS (Macropoint) and TMS tools (McLeod) to provide accurate delivery timelines.
- Updating customer in a timely manner to provide excellent service.
- Doing outbound call to check calls to the drivers and dispatch.
- Handling email for updates, communicate with customers, and receiving BOL and POD from dispatch.
Criminal Web Data Processor at Valor Global (2023-12 – 2024-08)
- Conduct research using the public records index.
- Enter results into our proprietary systems, marking them as either clear (no information found) or detailing the information found, as per client instructions.
- Communicate proactively with my supervisor about court holidays and delays.
- Inform my supervisor about any changes in courthouse structure, processes, or fees.
- Maintain the quality and turnaround time (TAT) standards set by InformData.
- Assist in ordering and fulfilling court copy requests.
Rep II, Customer Service (Order Management) at Cardinal Health International Philippines (2023-03 – 2023-11)
- Handles orders for distribution centers and internal customers, ensuring they align with scheduling, demand planning, and inventory.
- Entering all necessary order information into our internal systems, review the contents, and make sure orders are closed once completed.
- Responding to questions from internal customers about order tracking, on-hold statuses, back orders, and high-priority issues.
- Identify and communicate solutions for order delays, missing information, and product availability based on customer profiles.
Certification Specialist at HGS Offshore Staffing Solutions (HGS OSS) (2022-05 – 2022-08)
- Handles the review and processing of insurance certification applications.
- Communicate with clients to gather necessary information and clarify any doubts they might have.
- Ensures that all certifications meet the required standards and regulations.
- Addressing any issues or discrepancies in the certification process and find solutions.
- Generate reports on the status of certifications and any trends or issues that arise.
Associate Customer Support at Insurance Support Services International Corporation (ISSICORP) (2020-11 – 2021-10)
- Handles inquiries from clients, providing them with information and assistance regarding their policies and claims.
- Address and resolve any issues or concerns clients may have, ensuring they have a positive experience.
- Update and maintain accurate records in our systems, ensuring all client information is current and correct.
- Generate and analyze reports to track the status of client inquiries and identify any trends or areas for improvement.
Business Process Associate II at Adec Innovations (2020-01 – 2020-10)
- Provides underwriting interpretations and quotations within established guidelines.
- Negotiate once the underwriting process is complete, I engage in negotiations within the contracts of our clients.
- Assess current insurance-related processes to identify areas for improvement and ensure they run efficiently.
- Develops and implement strategies to enhance process performance and support the company's goals.
- Conduct regular quality checks to ensure processes are followed correctly and meet company standards.
