Dhecery Abella

Customer focused professional with 3+ years of experience in retail customer service and dispatch operations within the same company. Skilled in handling customer inquiries, coordinating deliveries and drivers, and maintaining accurate records using CRM systems and Salesforce. Known for strong communication, organization, and the ability to work efficiently in fast paced environments.

Retail Customer Service & Dispatcher - Concentrix

(2022-10 - 2026-01)

• Assisted customers with product inquiries, orders, payments, and returns
• Handled inbound and outbound calls while maintaining a professional tone
• Coordinated delivery schedules and assigned drivers efficiently
• Communicated with drivers regarding routes, delays, and delivery updates
• Resolved customer and delivery-related issues using CRM tools and Salesforce
• Updated customer profiles, orders, and case notes in Salesforce
• Monitored deliveries to ensure timely completion and customer satisfaction
• Maintained accurate logs, reports, and dispatch records

Telecollector - Bernales & Associates

(2021-06 - 2021-11)

• Contact customers via outbound calls regarding outstanding balances
• Explain payment options and negotiate payment arrangements
• Follow up on promised payments and reminders
• Maintain accurate records of calls and payment updates
• Ensure compliance with company policies and collection guidelines

College Undergraduate - SOUTHWESTERN UNIVERSITY (2020-01 - 2021-12)

Senior Highschool Graduate - UNIVERSITY OF CEBU (2018-01 - 2020-12)