Dianne Louise

IT Business Analyst with 10+ years of experience delivering digital transformation, enterprise software, AI, ERP, and banking solutions across the Philippines and Singapore. Experienced in business process analysis, requirements elicitation, stakeholder management, Agile delivery, SDLC, and project coordination. Proven ability to bridge business and technical teams, define solution requirements, and deliver technology initiatives that improve business operations.

IT Business Analyst at IT Managers Inc. (2025-11 – 2026-05)

• Partnered with business stakeholders, development teams, QA, and vendors to deliver an AI-driven loan automation solution.
• Elicited and documented business and functional requirements, translating business needs into solution specifications.
• Facilitated defect triage sessions to prioritize issues and ensure solutions met business and quality requirements.
• Coordinated stakeholders, project activities, risks, and communications to support successful project delivery.

IT Business Analyst at Ascendion (2025-03 – 2025-07)

• Assessed the impact of AML regulatory changes across multiple banking systems and business units.
• Performed gap and impact analyses to define business requirements, functional enhancements, and process improvements.
• Produced business requirements, functional specifications, and stakeholder presentations supporting compliance initiatives.
• Partnered with technical teams to ensure solutions aligned with business and regulatory requirements.

IT Business Analyst and Project Manager at Credit Agricole Corporate & Investment Bank (2015-07 – 2021-11)

• Delivered 20+ digital transformation initiatives while performing dual Business Analyst and Project Manager roles.
• Led requirements elicitation, business process analysis, solution design, testing, UAT, deployment, and production support across the SDLC.
• Managed project scope, schedules, budgets, risks, resources, and stakeholder communications across multiple concurrent projects.
• Produced functional specifications, technical documentation, UI mockups, test strategies, reports, and executive presentations.
• Established standardized BA templates and documentation processes as lead of the Business Analyst Community.

Business Intelligence Analyst at A.J.F.L. IT Consultancy Services (2014-11 – 2015-05)

• Analyzed ERP data to generate business insights and improve operational decision-making.
• Developed customized reports using PostgreSQL and JasperReports.
• Produced database documentation, including ERDs, data dictionaries, and system maps.

IT Business Analyst at Integrated Open-Source Solutions (2012-04 – 2014-07)

• Conducted client workshops and business process analysis across manufacturing, insurance, healthcare, accounting, and non-profit organizations.
• Gathered requirements and proposed ERP and custom software solutions aligned with business objectives.
• Prepared business proposals, solution presentations, and functional documentation for clients and project teams.
• Supported change management and business development through user documentation, training materials, and marketing initiatives.

Project Management Diploma + Management Certificate in Project Management – University of Winnipeg (2023 – 2024)

BS Computer Science & Information Technology in Computer Science & Information Technology – Asia Pacific College (2009 – 2013)