Diona Facturan

I have seven years of experience in the BPO industry and two years as a virtual assistant, where I developed strong communication, adaptability, and people skills. These experiences helped me become patient, organized, and effective in explaining ideas clearly. I am motivated, eager to grow, and committed to becoming an effective and dedicated employee.

Appointment Setter - Outsource Engage

(2025-11 - 2026-04)

• Set appointments for home improvements
• Screened potential leads who needed home renovations
• Acted as first point of contact and set appointments for prospective clients

Appointment Setter - New World Marketing

(2025-02 - 2025-09)

• Set appointments with salespeople and potential customers
• Screened potential customers to determine interest and requirements for products and services of company
• Acted as first point of contact and set appointments for prospective clients

Quality Analyst (Financial Account) - Smiles On Demand by Vervent

(2023-01 - 2025-02)

• Conducted thorough quality assessments of products, ensuring compliance with company standards
• Trained team members on best practices for quality assurance, fostering a culture of continuous improvement

Customer Service Representative (Financial Account & Food Delivery Account) - TeleTech

(2018 - 2022)

• Helping customers to keep track of their credit card accounts

Customer Sales Representative (Sales)

(2017 - 2028)

• Helping customers in booking flights, hotel reservation, & car rentals