Dior Agui
Level II Technical Support
Talent
TanayMember since September 25, 2026
Customer ServiceTeaching EnglishSupervision
·
Hire this person
Send a job offer directly to this candidate
Customer ServiceTeaching EnglishSupervision
About
Dedicated and results-driven CSR and TSR professional with 4 years of experience in delivering exceptional customer service and technical support within the BPO industry. Skilled in resolving technical issues, maintaining a 90%+ customer satisfaction rating, and adapting to evolving client needs. Certified in technical support excellence and committed to delivering top-tier service.
Experience
Level II Technical Support Representative - DATAMATICS global services
(2020-07)
- Advanced technical troubleshooting and problem-solving
- In-depth product and system knowledge
- Effective communication and customer service skills
- Escalation handling and collaboration with cross-functional teams
- Documentation and knowledge management
- Training and mentoring abilities
Customer Services Representative - VXI global solutions inc - Remote
(2019-09 - 2020-04)
- Customer service and communication skills
- Problem-solving and conflict resolution
- Product knowledge and technical support
- Time management and organization
- CRM system proficiency
- Team collaboration and interpersonal skills
Education
Bachelor of Science - Biology - University of Rizal System (2015-07 - 2019-04)
Skills
Level II Technical Support
