Divina Gomeseria

Experienced and dedicated retail professional with a strong background in customer service and supervisory roles. Over a year of experience supervising operations at a bakeshop, with hands-on knowledge of running a stand-alone store environment such as convenience stores and bakeshops. Skilled in managing inventory, optimizing staff schedules, and implementing effective sales strategies to drive high performance while maintaining a clean and welcoming store atmosphere.

Committed to delivering exceptional customer experiences and achieving operational excellence.

STORE HEAD/ STORE SUPERVISOR at ELJIN CORPORATION (2024-03 – Present)

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition

STORE CREW/ OFFICER IN CHARGE (OIC) at ALFAMETRO MARKETING INC. (2020-07 – 2024-01)

• Achieved service time and quality targets.
• Maintained clean, safe working environments to eliminate accident risks.
• Met schedule using excellent planning and coordination skills.
• Monitored inventory levels to recommend adjustments according to sales forecasts.

SALES ASSOCIATE at MINISO DEPATO (2019-10 – 2019-12)

• Assisted customers in selecting products that best fit their personal needs and preferences.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Shared new products and promotions with customer to encourage sales.
• Replenished items and organized displays to keep stock looking professional.

SALES ASSOCIATE at WATSONS PERSONAL CARE (2017-05 – 2017-10)

• Resolved customer queries using active listening and problem-solving skills.
• Managed stock levels on the shop floor, regularly updating displays to maximize visual appeal.
• Met sales targets through proactive promotion and excellent customer service.
• Maintained a tidy and organized retail space, ensuring a pleasant shopping experience.

MARCH 30, 1996 - ANGELES PAMAPANGA