Dominic Marcha

Meet collection goals while following BSP and other regulations. Work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. Monitors productivity and follow team strategies for improved performance. Reviews delinquent accounts daily. Collaborating with Bank Collections Main Office or Legal Team to escalate collection efforts when necessary

Account Consultant - Cendaña - Neri Credit and Collections Services Inc. - 132 West Trade Center Building, West Avenue, Quezon City

(2019-07 - 2026-04)

• Meet collection goals while following BSP and other regulations. Work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. Monitors productivity and follow team strategies for improved performance.
• Reviews delinquent accounts daily.
• Collaborating with Bank Collections Main Office or Legal Team to escalate collection efforts when necessary
• Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS;
• Preparing and implementing payment plans or settlements to maximize debt recovery while minimizing customer disputes
• Assess and initiate financial and non-financial client requests which include but not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time;
• Ensuring all collection activities comply with relevant laws, such as the Fair Debt Collection Practices Act (FDCPA)

Bachelor of Science - Information Technology - University of Luzon (2018)

Santa Cruz Academy (2012)