Donna Basil

Detail-oriented Administrative and Virtual Assistant with experience in office administration, data management, scheduling, lead generation, social media management, and customer service. Skilled in organizing records, managing digital tools, creating engaging content, and supporting daily business operations in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, Canva, and CapCut, with strong communication and multitasking abilities.

Virtual Assistant / Social Media Manager - My Financial Home

(2025-01)

• Conducted lead research and generated qualified prospect lists with accurate contact information.
• Maintained and organized client databases and records for efficient tracking and follow-up.
• Created engaging social media content aligned with brand identity and marketing goals.
• Designed graphics using Canva and edited videos using Canva and CapCut.
• Managed audience engagement by responding promptly to comments and direct messages.
• Coordinated with internal teams to support smooth execution of campaigns and projects.
• Assisted in content planning and contributed to improving online visibility and engagement.

Administrative Intern - Department of Agrarian Reform

(2024-01 - 2024-12)

• Reviewed files, records, and documents to respond accurately to inquiries and requests.
• Entered and updated data in spreadsheets and databases with attention to detail.
• Maintained organized records of office activities and administrative documents.
• Edited and proofread documents to ensure accuracy and completeness.
• Coordinated schedules, meetings, and appointments for office operations.

Cashier - Beku's Foodtrip

(2018-01 - 2020-12)

• Handled cash transactions accurately and reconciled cash drawers at the beginning and end of shifts.
• Resolved customer concerns and inquiries professionally to maintain customer satisfaction.
• Assisted customers with product recommendations to support sales growth.
• Supported inventory management and helped reduce stock discrepancies.
• Followed company policies and procedures while processing transactions efficiently.
• Adapted to flexible schedules and assisted during peak business hours.

Bachelor - Public Administration - Southern Luzon State University (2024-06)

ABM - Lina Gayeta Lasquety National High School (2018-06)