Donna Bernales
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About
Highly organized and detail-oriented Human Resources and Visa Documentation Specialist with over 6 years of experience in end-to-end visa processing, government coordination, compliance management, and employee support. Proven expertise in handling work permits, visas, AEPs, and immigration requirements while maintaining accurate records and ensuring timely renewals. Adept at managing high-volume documentation, supervising teams, and delivering excellent client and employee service in both corporate and travel industry settings.
Skilled in hybrid work environments, internal audits, database management, and cross-functional coordination. Recognized for professionalism, reliability, and the ability to work efficiently under pressure while maintaining strict confidentiality and compliance.
Experience
Human Resources Specialist (Hybrid Setup)
Seven Seven Global Services Inc., Ortigas, Pasig City
March 2025 – Present
Handled end-to-end visa processing for employees, including application, renewal, cancellation, and compliance monitoring.
Coordinated with government agencies (Department of Labor, embassies, consulates) for work permits, visas, AEPs, and related documentation.
Prepared and reviewed essential documentation including employment contracts, visa letters, and support forms.
Tracked visa expiration dates, ensured timely renewals, and managed terminations.
Maintained digital databases and employee status records using internal HR systems.
Provided immigration guidance to both employees and management teams.
Assisted in internal audits and ensured full compliance with labor and immigration regulations.
Stayed updated with changing immigration policies and communicated updates to HR leadership.
Worked in a hybrid setup, balancing in-office responsibilities with remote coordination and document processing.
Handling and monitoring the Petty cash, report and liquidation for the team/department.
Monitoring of the office supplies for the HR-Department.
Senior Visa Documentation Specialist
ATPI Travel Philippines Inc., Makati City
April 2024 – February 2025
Supervised and coordinated a team of junior visa specialists remotely during peak periods.
Managed client inquiries via email and phone; ensured fast turnaround on requests.
Handled high-volume document processing, scanning, and submission tracking.
Provided customer support and resolved client concerns in a timely, professional manner.
Maintained embassy schedules and client calendars.
Visa Documentation Specialist
ATPI Travel Philippines Inc., Makati City
June 2019 – April 2024
Processed global visa applications and ensured accuracy in documentation.
Coordinated with embassies and clients via email, phone, and online platforms.
Created and managed reports on application status, deadlines, and processing times.
Assisted clients in completing e-visa applications and prepared supporting documents.
Adapted quickly to digital platforms for document tracking and client communication.
Education
Bachelor of Science in Hotel and Restaurant Management La Consolacion College, Daet, Camarines Norte