Donna Durana

Results-driven branch operations professional with more than 10 years of experience in financial services, customer relations, branch supervision, and daily operations management. Skilled in leading branch staff, handling customer concerns, monitoring operational compliance, and maintaining efficient branch performance. Experienced in sales support, documentation, inventory monitoring, and client relationship management.

A reliable and hardworking professional seeking a leadership position where strong operational, supervisory, and customer service skills can contribute to company growth and success.

Branch Head | Branch Cashier at Palawan Pawnshop and Palawan Express Pera Padala (2014-08 – 2025-12)

• Started as a Branch Cashier responsible for processing high-volume remittance transactions, cash balancing, vault monitoring, and daily financial reconciliation with accuracy and efficiency.
• Promoted to Branch Head after demonstrating strong leadership, operational knowledge, and customer service performance.
• Supervised overall branch operations, ensuring compliance with company policies, operational procedures, and service standards.
• Led, scheduled, and monitored branch staff performance to maintain productivity, operational efficiency, and quality customer service.
• Oversaw daily branch activities, inventory monitoring, branch security, and proper handling of confidential customer and financial records.
• Resolved escalated customer concerns professionally and implemented effective solutions to maintain customer satisfaction and retention.
• Monitored branch sales performance and supported local marketing and customer acquisition initiatives to help drive branch growth.
• Prepared and submitted daily, weekly, and monthly operational, compliance, and sales reports to management.
• Coordinated with upper management regarding staffing, branch concerns, operational improvements, and performance updates.

Bachelor of Science in Computer Science – Hercor College (2008 – 2012)