Doris lawil Nai

Dedicated medical laboratory scientist with experience in resolving customer issues and enhancing client satisfaction through effective communication and problem-solving skills. A high performing individual with team spirit and enthusiastic, with the ability to work well under pressure, consistently delivering quick and accurately, able to prioritize to ensure client satisfaction.

Front desk support: Laboratory Auxiliary at BANSO BAPTIST HOSPITAL KUMBO CAMEROON (2014-01 – 2016-07)

• Resolved customer inquiries effectively, achieving a 95% satisfaction rating over years
• Respond to customers query via inbound and outbound calls, Emails and sms
• Trained new staff on customer service best practices, enhancing team performance.

Customer service representative at Ekoumdom Baptist Hospital (2016-08 – Present)

• proper communication of clients results and possible solution.
• Developed strong relationships with repeated customers, resulting in increased loyalty and trust.
• Assisted in inventory management, improving stock accuracy by 30%.
• Keeping up to date with all the company's reagents, services and procedures.
• Proper documentation and data entry for future refence enhancing confidentiality as per the medical ethics.

Bachelor's degree in Medical laboratory sciences – kelden university higher institute Cameroon (2024-01 – 2025-12)

Higher National Diploma in Medical laboratory sciences – kelden university higher institute Cameroon (2021-01 – 2024-12)

Diploma in Medical laboratory auxiliary – Baptist training school for health person (2013-01 – 2013-12)

Advance Level certificate (2010-01 – 2011-12)

Ordinary level certificate (2001-01 – 2005-12)