Doven Maestro

Detail-oriented Virtual Assistant with 8+ years of on-site experience in financial services operations and IT technical support, now transitioning to remote work. Brings directly transferable skills, including 5+ years managing high-volume financial transactions with 99% accuracy and 3 years of hands-on IT troubleshooting. Formally trained in General VA, Amazon Seller Central, and Shopify store operations through ProVAPH and Your VA Buddy.

Adept at email/calendar management, high-accuracy data entry, customer inquiry handling, order coordination, and product listing support. Leverages this unique combination of financial precision and technical expertise to deliver organized, accurate, and proactive remote assistance across e-commerce and administrative workflows.

Technical Support Associate at AVASIA Information Systems Inc. (2025-04 – 2025-09)

• Managed 30+ weekly service tickets for hardware/software diagnostics, network cabling, and on-site equipment deployment for private, corporate, and key accounts.
• Completed supervisor-delegated administrative tasks including documentation of on-site resolutions and structured service reporting with 100% submission accuracy.
• Served as on-call reliever for a key client during staff absences, resolving 5-8 urgent tickets per shift within 30-60 minutes and maintaining 95%+ client satisfaction.
• Deployed 5-10 new workstations and performed preventive maintenance, ensuring <1% downtime across client environments.
• Consistently met performance targets by delivering reliable on-site support and proactive communication, resulting in strong client retention and trusted, long-term partnerships across confidential private and corporate accounts.

Assistant Branch Manager at MLhuillier Financial Services Inc. (2023-12 – 2025-02)

• Served as primary cashier and encoder for the branch while maintaining full managerial oversight, continuing hands-on tellering duties alongside supervisory and compliance responsibilities.
• Reviewed and enforced AMLA compliance on large-amount remittance transactions through KYC documentation verification and ID authentication per company SOP, supporting a 98% compliance rating during quarterly regulatory audits.
• Acted as Branch Manager during absences, assuming full operational and supervisory oversight of daily branch activities, cash management, and workflow coordination.
• Generated and uploaded daily and monthly operational reports (loans paid registers, loans extended registers, cashbook summaries, journal entries, auction sale notices) to the Management Information System.
• Journalized daily cash transactions and supervised transaction recording; monitored branch expenses and office supply inventories.
• Supervised and trained 1 frontline staff member on digital payment platforms, compliance protocols, and customer service standards.
• Prevented financial and identity fraud by verifying transaction details and authenticating IDs, escalating 5 to 10+ suspicious cases annually per SOP.

Teller at MLhuillier Financial Services Inc. (2019-10 – 2023-12)

• Processed 300-400 financial transactions daily including remittances, bill payments, foreign exchange, ATM withdrawals, insurance payments, and pawn redemptions with 99% accuracy.
• Collected and verified KYC documentation for AMLA due diligence on required transactions, maintaining accurate customer records for audit readiness.
• Assisted in appraising and testing pawned items; recorded redemption and renewal transactions in teller forms.
• Managed cash turnover to the Vault Custodian per SOP and coordinated cash transport and withdrawals from depository banks.
• Reconciled transaction totals against teller forms; updated records on mailing expenses, storage fees, refunds, and customer discounts.
• Handled month-end closing of repossessed-item and auction records; issued official receipts, lost receipt slips, and counter receipts while facilitating affidavits of loss for customers.
• Promoted MLhuillier products and services including microinsurance and loans, contributing to branch sales performance and recognized as Top Performing Branch in Region during the ML Wallet App promotion.
• Delivered customer service with 2-5 minute average wait times, resolving inquiries and concerns and building long-term client loyalty.

IT Technician at VAAM's Net Café (2015-05 – 2017-12)

• Independently operated and maintained a 15+ computer setup providing rental, printing, scanning, gaming, and typing services to 100-200+ daily customers.
• Provided on-demand IT support (virus removal, data recovery, hardware/software installation) for walk-in clients, demonstrating technical versatility and building direct client trust beyond official job scope.
• Installed, configured, and updated operating systems and applications; performed hardware troubleshooting and preventive maintenance with <2% system failure rate.
• Handled daily data backups and basic network troubleshooting, resulting in 99% uptime and minimal service disruption for students and professionals.

Bachelor of Science in Information Technology – Romblon State University (2015 – 2019)