Drew Olaes
“Excel in your chosen field of interest and endeavor.”
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About
To be part of an institution that will allow me to use my current skills and abilities while providing an opportunity to learn, gain valuable work experience and offer opportunity to explore new things and skills through training.
Experience
Customer Service Representative - iQor Philippines - Cavite
(2016-11 - 2017-06)
- Walmart – Customer assistance, providing real time updates on the order’s journey including processing, packaging, shipping & delivery.
- T-mobile – Customer assistance, Identifying and resolving root causes to customer’s concern while exploring the needs; Activations, payment arrangements, suitable and affordable plans & other collection activities.
Sales Expert & Customer Service - Hyundai Philippines - Silang
(2021-01 - 2021-05)
- Upselling & educating the client with their chosen vehicle.
Customer Service Representative - TaksUs - Batangas City
(2022-01 - 2022-09)
- Doordash – Customer assitance, specializing in call, chat & email. Adressing time-sensitive issues, such as driver issues, drop-off instructions & refunds.
Admin Assistant - Provider Digital - Australia
(2022-11 - 2024-12)
- Creating correspondence & reports for the team that is inline with the client’s concen.
Dispatcher/Customer Service - LoadUp Technologies - USA
(2024-12 - 2025-06)
- Responsible for coordinating communication between customers, drivers, or field staff, while providing excellent customer service support
Customer Service - Dispensed - Australia
(2025-12 - 2026-05)
- Coordinated clear and timely communication with patients by addressing inquiries, resolving concerns, scheduling and confirming appointments, and providing compassionate, high-quality customer support to ensure a smooth and positive patient experience.
Education
BS - Information Technology - De la Salle University (2014-07 - 2014-09)
Travel and Tourism Management - Lyceum of the Philippines University (2018-08 - 2022-05)
Secondary - Westhill International School (2011-06 - 2014-04)
