Duaine Ivan Dasco

Dedicated and results-oriented professional with extensive background in customer service, telecollections, and crisis management. Holds a Bachelor's Degree in Criminology, combining strong analytical, communication, and problem-solving skills to de-escalate complex situations, maintain high attention to detail, and effectively achieve operational goals.

CONTACT CENTER SPECIALIST - CVM Finance and Credit Corp.

(2025-09 - 2026-04)

• Handled inbound and outbound customer inquiries, delivering accurate product information and effective conflict resolution.
• Managed account inquiries and structured tailored solutions to ensure high customer satisfaction and retention.
• Documented detailed incident reports and customer interaction logs with exceptional precision and accuracy.

COLLECTION SPECIALIST (Tele-collector) - Wefund Lending Corp. (JuanHand)

(2024-10 - 2025-05)

• Negotiated structured repayment arrangements with clients while adhering strictly to company policies and industry regulations.
• Leveraged crisis management techniques and high emotional intelligence to handle challenging customer situations and de-escalate disputes.
• Consistently met and exceeded monthly collection targets through persuasive negotiation and active listening.

Bachelor of Science - Criminology - ICCT Colleges Foundation Inc. (2023-04)

Senior High School - HUMSS Strand - ICCT Colleges Foundation Inc. (2017 - 2019)