Duane Playda

Detail-oriented professional with nearly 1 year of experience in operations and coordination, including order fulfillment, logistics coordination, inventory management, and cash deposit accounting. Skilled in Shopify order management, customer service, and administrative support, with a proven ability to handle multiple tasks efficiently in fast-paced environments while maintaining accuracy and organization. A fast learner who adapts quickly to new roles and processes with proper training and guidance, translating operations experience across a wide range of business functions.

A proactive and reliable team member with a strong focus on following SOPs, optimizing processes, and delivering consistent results.

Operations Assistant and System Coordinator | Virtual Assistant at Breakbites (2026-07 – 2026-09)

• Handled ordering and procurement to ensure timely stock replenishment.
• Coordinated logistics to support smooth and on-time deliveries.
• Managed inventory levels, tracking stock accuracy and availability.
• Performed cash deposit accounting, ensuring accurate reconciliation of daily transactions.

Operations Staff at Cacao Culture (2026-01 – 2026-09)

• Streamlined daily operational workflows, increasing team productivity and task completion efficiency.
• Managed end-to-end order fulfillment processes via Shopify, Shopee, Lazada, and TikTok Shop, ensuring 100% accuracy in order status and customer details.
• Handled incoming calls from customers, B2B clients, and wholesale accounts, and addressed financial inquiries.
• Authored and maintained a library of Standard Operating Procedures (SOPs) to ensure consistency in daily business practices.
• Analyzed monthly financial and operational data, including expenses and sales reports, to provide actionable insights for business planning.
• Coordinated administrative functions, including scheduling maintenance, record-keeping, and cross-functional team communication.
• Resolved customer inquiries and post-purchase follow-ups, consistently maintaining high service standards.

Customer Service Representative at Davao City Water District (2025-01 – 2025-04)

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Managed customer accounts, ensuring data accuracy and timely updates to maintain service quality.
• Utilized CRM software to track interactions and follow up on customer requests promptly.

Bachelor of Science in Business Management – Ateneo de Davao University (2025)