Esport Live Trader | Risk Management - Pinnacle Sports
(2025-06 - 2026-02)
- Managed live esports events, ensuring markets were opened and offered according to scheduled times.
- Conducted real-time odds monitoring to maintain logical, fair, and compliant market behavior.
- Detected irregular and high-risk betting activity that may indicate potential market manipulation or integrity issues.
- Flagged abnormal odds movements and data inconsistencies and escalated findings to senior management for further investigation.
- Supported market integrity and risk control through timely monitoring and reporting.
Senior Operations Support- Sportsbet | Sports Live Trader | Fraud Risk Checker - Wanfang Technology Management Inc.
(2018-05 - 2024-12)
- Verified official scores and results of sports events to ensure accurate bet settlement.
- Sourced and validated results from official league websites, live streams, and trusted platforms.
- Ensured data accuracy and completeness to support correct settlement and reporting.
- Monitored real-time betting markets during live sporting events including Basketball, Tennis, Volleyball, Table Tennis, and Handball.
- Handled multiple live in-play events simultaneously in a fast-paced trading environment.
- Analyzed incoming bet tickets and monitored betting behavior to identify suspicious or high-risk activity.
- Reported potential fraud cases to supervisors for review, suspension, or account blacklisting.
- Consistently ranked among the Top 3 performers in identifying and reporting suspicious betting behavior from 2022 until company closure in December 2024.
Customer Care Assistant | Subject Matter Expert - Conduent (BPO – US-Based Account)
(2016-11 - 2018-04)
- Handled inbound customer inquiries related to benefit accounts, card balances, and claim issues.
- Assisted participants with enrollment, account creation, and login recovery.
- Accurately documented all interactions in the CRM system in compliance with quality standards.
- Conducted outbound calls only when required for critical follow-ups and urgent communications.
- Handled escalation calls from customers requesting supervisor assistance, addressing complex issues and providing timely resolutions while maintaining high customer satisfaction.
Sales Utility Clerk - SM Department Store - Harrison
(2016-07 - 2016-11)
- Assisted customers on the sales floor by providing product information and support.
- Managed merchandise organization, stock replenishment, and display setup.
- Supported sales transactions and maintained a clean and organized store environment.
