Dylan Molina

Revenue Cycle Management (RCM) Specialist with over 3 years of experience supporting U.S. healthcare operations, specializing in fertility revenue cycle management, patient account resolution, billing accuracy, payment assurance, refund processing, and pre-collections. Experienced in reviewing complex patient accounts, validating insurance and financial accuracy before patient billing or collections, resolving account discrepancies, and collaborating with cross-functional U.S. teams. Proven record of maintaining 100% audit accuracy while serving as an Offshore Point of Contact (POC), mentoring new virtual assistants, and supporting operational excellence.

Revenue Cycle Specialist (Assigned to US Fertility Centralized RCM Billing Team) - Global Medical Virtual Assistants

(2024-05)

• Review and resolve complex patient accounts to ensure billing accuracy before patient statements or collections.
• Manage patient billing, payment applications, refund processing, credit adjustments, and payment assurance activities.
• Investigate billing discrepancies, payment variances, and account balances across multiple departments.
• Coordinate pre-collection workflows and collaborate with Bad Debt teams for delinquent accounts.
• Serve as Offshore Point of Contact (POC), partnering with U.S. supervisors and managers.
• Track team productivity, attendance, and end-of-day reporting metrics.
• Mentor and onboard newly hired Virtual Assistants.
• Maintain 100% audit accuracy across assigned billing and financial review processes.

Provider Services Representative - Carelon Global Solutions (Elevance Health / Anthem)

(2022-11 - 2024-01)

• Supported provider inquiries regarding eligibility, benefits, claims, grievances, and appeals.
• Maintained 100% quality audit accuracy while ensuring HIPAA compliance.
• Delivered accurate case resolution in a high-volume U.S. healthcare environment.

Customer Relationship Manager - TELUS International – Barclays US

(2022-02 - 2022-11)

• Managed financial account inquiries while maintaining compliance and service quality.
• Recognized for strong communication and client account management.