B2B Collection
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Handled B2B Collection activities for the following portfolios: Australia, Poland, USA, Spain, Netherlands and Germany; utilized Salesforce and Oracle Netsuite
B2B Collection - Truphone/ 1 Global Inc.
(2019-06 - 2024-07)
Handled B2B Collection activities for the following portfolios: Australia, Poland, USA, Spain, Netherlands and Germany; utilized Salesforce and Oracle Netsuite
Customer Support Specialist - IBM Business Services
(2018-04 - 2019-05)
Was a Customer Support Specialist and tasked to process EAVPN orders of for AT&T clients.
Collector - Brady Corporation
(2014-03 - 2017-12)
One of the collectors of Work Place Safety, a division of Brady Corporation; Assigned to collect delinquent US and Canada corporate accounts through the strategies and tools provided by Work Place Safety; utilized SAP Financials and Getpaid
Credit Card Collections Agent - IBM Daksh
(2012-08 - 2014-02)
Handled credit card collections for an Australian Bank (Westpac) through outbound calls; provided customer support and responded to queries of the customers regarding their account.
Sales Coordinator - Crowne Plaza Riyadh Minhal
(2007-09 - 2012-07)
As a Sales Coordinator, provided sales and administrative support to the Area Director of Sales and Marketing; tasks included preparing correspondences, reports, coordinating with other managers and regional office for issues and hotel concerns.
Sales Coordinator - Le Meridien Jeddah
(2006-06 - 2007-06)
Acted as a Sales Coordinator; gave sales and administrative support to the Director of Business and Development; tasks included preparing correspondences, reports, coordinating with other managers and regional office for issues and hotel concerns.
Executive Secretary - Al Ahsa Intercontinental
(2002-06 - 2006-03)
Was an Executive Secretary to Hotel Manager; tasks included preparing correspondences, reports, coordinating with other managers and regional office for issues and hotel concerns.
IT Services Business Development - MANPOWER Philippines Inc.
(2001-10 - 2002-05)
Helped developed business plans and strategies in order to market IT services of the branch; made client calls, sales presentations with the General Manager; placed consultants for projects; provided back-up sourcing and recruitment of IT professionals in order to fulfill job orders of the clients.
Recruitment and Administrative Officer - ICON Global Pty. Ltd.
(2001-01 - 2001-08)
Did the recruitment activities of the various offices of the company in the Asia and Pacific region
Sr. Consultant - John Clements Consulting Inc.
(1997-05 - 2000-09)
Was a Sr. Consultant that implemented and delivered sourcing programs and staffing plans as required by various IT corporations in the United States; provided market data and initiated sourcing activities to meet customer needs
Training and Recruitment Specialist - Byloz Clothing Co.
(1994-01 - 1997-05)
Was a Training and Recruitment Specialist; had a proactive role in setting up the Human Resource Department; formulated policies on recruitment, training and testing as approved by the CEO; responsible for the overall training interventions and staffing requirements of the organization
Management Team Member - McDonald's Food Corporation
(1991-10 - 1994-11)
As part of the management team, workload entailed various functions in the areas of store operations, training, marketing, employee relations and administration
Operations Staff - Solidbank Corporation
(1989-06 - 1991-07)
Functions as an Operations Staff included processing of foreign documents and telex operations
Project Assistant - Development Academy of the Philippines
(1988-00 - 1989-00)
Acted as a Project Assistant, coordinated activities; did analysis of responses of open-ended instruments
Test Evaluator - Philippine Psychological Corp.
(1989-00 - 1990-00)
As a part time Test Evaluator, assessed psychological instruments and conducted in-depth interviews to help validate test results.
Project Analyst - Corporate Career Consultants
(1987-00 - 1988-00)
As a Project Analyst, interpreted and analyzed performance appraisals and prepared psychological profiles. This included computing weights for each performance dimension and made appropriate recommendations.
Bachelor of Arts - Behavioral Science - University of Santo Tomas (1982-00 - 1986-00)
Master of Science - Human Resource Management - University of Santo Tomas (1987-00 - 1987-00)
A1 Basic French - French Language - Alliance Francaise de Manille (2014-00 - 2015-00)
