Edeza Abangan

Detail-oriented Virtual Assistant and Administrative professional with 3+ years of experience supporting operations in a construction and painting service company. Skilled in creating estimates, work orders, invoices, and managing client communications end-to-end. Proficient in CRM platforms (Zoho CRM, Zoho Books, Salesforce) and AI tools, including ChatGPT for workflow automation. Adept at working independently in remote, fast-paced environments with minimal supervision.

Administrative Assistant at Home Painters Toronto (2024-03 – 2026-03)

Provided full administrative support for day-to-day operations of a construction and painting service company, including scheduling, documentation, and client communications.

• Created estimates, work orders, invoices, and quotations; processed deposits for successfully booked jobs.
• Managed inbound customer inquiries via email — qualifying leads, setting appointments, and escalating urgent concerns to the owner.
• Assisted the Project Manager with field operations coordination, ensuring accurate records and smooth workflow across remote teams.
• Conducted painter and carpenter hiring during peak season, including applicant screening and interviews.
• Utilized ChatGPT and AI automation tools to streamline repetitive administrative tasks and improve team efficiency.

Customer Service Representative at Accenture - Virgin Mobile (2022-03 – 2023-03)

• Assisted customers with internet, mobile, and cable service concerns, ensuring high satisfaction and retention.
• Handled complex customer inquiries and escalations, increasing resolution speed and enhancing overall customer experience.
• Processed service plan changes promptly, maintaining accurate account records.

Escalation Specialist at TechMahindra Vcustomer - Hudson's Bay & Lord and Taylor (2018-03 – 2020-01)

• Handled escalated calls, chats, and emails, providing resolutions to complex concerns requiring supervisor intervention.
• Coordinated with internal departments to ensure customer satisfaction and accelerate response times.
• Facilitated multi-department issue resolution, improving overall customer satisfaction during critical escalations.

Chat Support Representative at Supportsave Solutions - Office Depot (2016-11 – 2017-02)

• Processed refund requests and resolved product availability inquiries through chat, enhancing customer retention.
• Verified customer account details and ensured data accuracy to reduce errors in order processing workflows.

Freelance Editor at Self-Employed (2018-05 – Present)

Provided editing services to clients on request, enhancing clarity, consistency, and quality of written content.

Business Administration