Edison Flores

Detail-oriented Civil Engineering graduate with hands-on academic experience in surveying, estimation, and construction planning. Skilled in AutoCAD, MS Excel, and basic project documentation. A quick learner with strong problem-solving abilities, seeking an entry-level role to gain field and design experience.

JOB ORDER/ADMINISTRATIVE STAFF, ENGINEERING DEPARTMENT at MUNICIPALITY OF SAN JACINTO, PANGASINAN (2023-11 – 2024-02)

• Assist in serving the public and addressing client concerns.
• Provide frontline services to citizens (inquiries, processing of requests).
• Guide clients on proper procedures and requirements.
• Prepare, encode, and process office documents.

CUSTOMER SERVICE REPRESENTATIVE at SITEL BAGUIO (2017-05 – 2017-12)

• Handled inbound customer inquiries via phone, email, and chat regarding orders, deals, and account issues.
• Assisted customers with refunds, exchanges, and voucher redemptions in compliance with Groupon account policies.
• Resolved complaints efficiently while maintaining a positive customer experience.

Bachelor of Science in Civil Engineering – PANGASINAN STATE UNIVERSITY URDANETA CITY CAMPUS (2018 – 2025)