Eduardo Aurora

A dual-focused Electronics and Communications Engineer with hands-on experience in process and product engineering, quality assurance, and technical support for AU/NZ and US/Canada clients. Seeking to combine strong troubleshooting, backend system monitoring, and defect analysis skills with proven customer relationship management and sales support abilities. Eager to contribute to a dynamic role where technical precision, cross-functional collaboration, and client-facing communication drive product quality, operational efficiency, and customer satisfaction.

Technical Support Representative (TSR) - AU & NZ Clients at Sigenergy (BrandLink PH) (2025-12 – Present)

Provide technical and customer support for Sigenergy solar energy products and systems for Australian and New Zealand clients. Responsible for assisting installers and end users with system setup, troubleshooting, account management, backend monitoring, and technical issue resolution through calls, emails, and chat support while coordinating with internal teams and headquarters for escalations and system concerns.

• Provide technical support to installers and end users for Sigenergy solar systems, including installation guidance, system implementation, product usage walkthroughs, and troubleshooting of software, hardware, and system-related issues.
• Handle inbound and outbound calls, emails, and chat support for AU and NZ clients regarding technical concerns, product inquiries, account issues, and case updates.
• Assist customers with mobile app setup, installer and end-user account configuration, connectivity issues, system monitoring, and backend support during commissioning and troubleshooting.
• Monitor and analyze system faults, alarms, and performance issues using backend monitoring tools, while guiding installers through remote diagnostics and resolution procedures.
• Process support tickets, document technical cases, escalate complex issues to headquarters and engineering teams, and perform timely follow-ups to ensure resolution.
• Coordinate product recall requests by verifying affected units, arranging returns or replacements with installers, and maintaining accurate documentation for headquarters reporting.
• Maintain updated technical knowledge of Sigenergy products, energy storage systems, inverters, batteries, and monitoring platforms to deliver accurate technical assistance and quality customer service.

Customer Service Representative - CSR (US and Canada Client) at Foundever (formerly Sitel) (2023-11 – 2025-12)

Provided customer support for US and Canada clients through inbound and outbound calls, emails, and chat. Assisted users with software-related troubleshooting, account concerns, and navigation of the company's app and website while ensuring accurate information, timely resolution of issues, and effective communication. Delivered step-by-step guidance on product usage and supported customer needs while maintaining service quality and promoting relevant products and services.

• Answering inbound and outbound calls, emails and chat support.
• Helping customers in troubleshooting software related issues in using our app and online website.
• Provide detailed step by step instructions and guiding customers in using our product and services.
• Providing accurate information and timely resolution for customer inquiries and issues.
• Promoting additional products and services that can benefit the customer in present and future transactions.

Quality Assurance (QA) Engineer at KH Electronics Phils. Corp. (formerly Sambon P&E Phils Corp.) (2023-06 – 2023-09)

Performed process engineering and quality assurance tasks in a manufacturing environment, focusing on product testing, defect analysis, and process optimization. Supported production efficiency by analyzing workflows, implementing corrective actions, and ensuring compliance with industry standards and customer specifications. Collaborated with cross-functional teams to improve quality systems, conduct equipment calibration and preventive maintenance, and ensure consistent product quality and operational performance.

• Operated testing equipment to inspect products and identify defects and non-conformities.
• Analyzed test results and documented quality issues for accurate reporting and tracking.
• Recommended and implemented corrective actions to resolve production and quality problems.
• Ensured compliance with industry standards, regulations, and customer specifications.
• Collaborated with cross-functional teams to maintain and improve quality management systems.
• Analyzed and optimized production processes to improve efficiency, yield, and reduce waste.
• Collaborated with engineers and technicians to adjust process parameters and resolve production issues.
• Conducted preventive maintenance activities to ensure smooth operation of production equipment.
• Performed equipment calibration to maintain accuracy, consistency, and product quality standards.

Process Engineer at KH Electronics Phils. Corp. (formerly Sambon P&E Phils Corp.) (2023-06 – 2023-09)

• Analyzed and optimized production processes to improve efficiency, yield, and reduce waste.
• Collaborated with engineers and technicians to adjust process parameters and resolve production issues.
• Conducted preventive maintenance activities to ensure smooth operation of production equipment.
• Performed equipment calibration to maintain accuracy, consistency, and product quality standards.

Product Engineer at Sercomm Philippines Inc. (2022-10 – 2023-01)

Supported product development and manufacturing operations by assisting in the design, documentation, and improvement of production processes. Ensured product quality and reliability through inspections, testing, and implementation of quality control procedures while collaborating with engineering and production teams to resolve issues and improve manufacturing efficiency.

• Collaborated with engineers and designers to develop new product concepts and improve existing product designs.
• Designed and documented manufacturing processes, including assembly procedures, requirements, and quality control checkpoints.
• Developed and implemented quality control procedures across the production process to ensure product reliability.
• Performed inspections and testing of raw materials, components, and finished goods to ensure compliance with quality standards.
• Supported production and engineering teams in troubleshooting product issues and improving manufacturing efficiency.

Process and Testing Engineer at KH Electronics Phils Corp. (formerly Sambon P&E Phils Corp.) (2022-03 – 2022-09)

Supported manufacturing operations through process optimization, testing, and quality control to improve efficiency, yield, and product reliability. Designed and implemented production processes and test plans for raw materials, components, and finished products while ensuring proper equipment selection, calibration, and maintenance. Analyzed test results, identified defects, and recommended corrective actions in coordination with engineering teams to maintain consistent product quality and performance.

• Analyze and optimize existing production processes to enhance efficiency, reduce waste and increase yield.
• Design and implement new processes for manufacturing novel products.
• Collaborate with other engineers and technicians to refine process parameters and troubleshoot issues.
• Select and maintain appropriate equipment for various production stages.
• Conducting preventive maintenance and ensure equipment calibration to guarantee accuracy and consistency.
• Create and maintain detailed process documentation including flowcharts, operating procedures, and quality control guidelines.
• Design and implement test plans for raw materials components and finish products.
• Develop and operate testing equipment's including physical, chemical and performance test.
• Analyze test results, identify defects, and recommend corrective actions.

Machine Operator at Sumitomo Design Engineering Philippines (SDEPH) (2021-03 – 2021-08)

Operated and set up CNC machines in a manufacturing environment by reading blueprints and machining instructions. Performed machine calibration, program loading, and parameter adjustments to ensure accurate production output. Monitored equipment performance and maintained product quality by following standard operating procedures and making necessary machine adjustments.

• Operated CNC machines by loading, editing, and executing programs based on engineering blueprints and machining instructions.
• Set up machines, including calibration and parameter adjustments to ensure accurate production output.
• Monitored machine operations and maintained consistent production quality throughout the manufacturing process.
• Performed routine testing and inspection of machined parts to ensure compliance with specifications.
• Assisted in troubleshooting machine issues and performing basic maintenance to support continuous production.

Bachelor of Science in Electronics and Communications Engineering (BS ECE) – Tarlac State University (2014-06 – 2020-06)

Secondary Education – Tibag High School (2010-06 – 2014-06)

Vocational Course in Consumer Electronics Servicing NCII – Advance Institute Technology (2011-06 – 2012-06)

Primary Education – Tarlac West Central Elementary School (2004-06 – 2010-06)