Customer Service Representative / Dispatching Incharge (Inbound & Outbound) - LORENZO SHIPPING CORPORATION - Iloilo Branch
(2012-08 - 2026-06)
- Verified incoming shipments through the manifest received from origin ports and the SAIL system.
- Checked that notice of arrivals were sent to customers (automated).
- Registered contact information for new customers in the system.
- Generated and maintained daily cargo inventory at CY.
- Verified payment status of cargo prior release.
- Released cargo to customer or its authorized truckers upon presentation of valid IDs and authorization.
- Notified customers of ageing and unwithdrawn cargoes to avoid storage and detention charges.
- Prepared and sent daily monitoring to customers requiring regular updates.
- Prepared billings for storage, detention and demurrage charges incurred by customers.
- Prepared freight rates and quotation for approval of the Branch Manager prior submission to customers.
- Solicited bookings from customers and processed booking requests accurately and efficiently.
- Assigned accredited truckers for cargo pick-up for door-to-door bookings.
- Submitted list of inyard and incoming ('to come') bookings to the Operations Team that will be included in vessels loading.
- Reguided bookings when cargoes could not meet vessel's Loading Closing Time (LCT).
- Processed customers request for booking amendments and cancellations.
- Coordinated with other branches to ensure proper monitoring and handling of northbound and interport cargoes.
- Monitored that load confirmation notices were sent to customers after vessel departure (automated).
- Responded promptly and accurately to all customer inquiries, request and complaints while ensuring a high level of customer satisfaction.
- Prepared reports and performed other duties as assigned by the Branch Manager.
- Coordinated delivery schedule and requirements for door-to-door shipments with the customers.
- Assigned accredited truckers for deliveries and advised them of the delivery requirements, including proper PPE and required documents.
- Monitored deliveries up to completion.
- Conducted quarterly performance evaluations of accredited truckers.
- Conducted regular client visits to maintain strong customer relationships, address concerns and resolve issues.
Assistant Account Officer (Nestle Accounts) - INLAND CORPORATION
(2011-05 - 2012-07)
- Received pre-advised from shipper regarding incoming shipments.
- Validated shipment details and monitored ETAs directly with shipping lines using Bills of Lading to maintain accurate tracking and arrival timelines.
- Informed consignee regarding incoming shipments.
- Secured government permits like BPI for milk and dairy products to avoid delays on the release of shipments.
- Received the original documents from the shipper through courier and verify the completeness (BL, Invoice, Packing List etc.).
- Processed the import entries.
- Endorsed entries to the Documentation Dept.
