Edzil Ann Bugahod

Dynamic and customer-focused Customer Service Representative with over 6 years of experience delivering exceptional support across BPO, retail, and labor-intensive industries. Adept in handling high-volume inquiries, resolving complex issues, and ensuring client satisfaction. Known for exceeding performance metrics, building strong client relationships, and working effectively in fast-paced environments.

Also brings hands-on experience in retail and factory settings, showcasing flexibility and adaptability. Seeking opportunities to leverage skills in an international setting.

Customer Service Representative – Financial Account - Concentrix CVG Philippines - Philippines

(2024-03 - 2026-02)

• Delivered timely and accurate support, achieving a 98% compliance rate with SLAs.
• Resolved customer concerns, reducing average handling time by 15%.
• Managed records using CRM tools, improving data accuracy by 20%.
• Increased satisfaction scores through proactive communication.

Customer Service Representative- Financial Account - Telus International Philippines - Philippines

(2021-06 - 2022-08)

• Handled 80+ daily customer inquiries, providing solutions and support.
• Boosted customer retention by 12% through empathetic service.
• Collaborated with teams to resolve issues within 24 hours.
• Maintained a 95% quality assurance score.

Customer Service Representative - Retail Account - Datamatics - Philippines

(2024-04 - 2025-02)

• Delivered timely and accurate support, achieving a 98% compliance rate with SLAs.
• Resolved customer concerns, reducing average handling time by 15%.
• Managed records using CRM tools, improving data accuracy by 20%.
• Increased satisfaction scores through proactive communication.

Customer Service Representative - Telco Account - The Results Companies - Philippines

(2018-08 - 2020-01)

• Assisted clients with billing and technical concerns.
• Surpassed performance targets by 10% monthly.
• Trained and mentored new team members.
• Maintained accurate documentation in compliance with policies.

Sales Lady (Reliever) - Landmark Philippines – Peppermint Brand - Philippines

(2015 - 2015)

No certificate issued as this was a reliever position.

• Assisted customers in selecting clothing and fashion items.
• Achieved daily sales targets through strong product knowledge and upselling.
• Ensured visual merchandising and stock replenishment standards were met.
• Maintained a clean, welcoming, and organized sales area.

Factory Worker (Reliever) - Moses Agency – Assigned to Dragon Edge, Quezon City - Quezon City, Philippines

(2012 - 2012)

No certificate issued as this was a reliever position.

• Assigned by Moses Agency to support factory operations at Dragon Edge.
• Performed general labor duties including packaging, quality checking, and inventory assistance.
• Complied with production timelines and safety regulations in a fast-paced environment.
• Maintained organization and cleanliness in the production area.

Bachelor of Arts - Undergraduate - Trinidad Municipal College (2012) Poblacion, Trinidad, Bohol

High School Graduate - Saint Isidore Academy (2009 - 2010) Poblacion, Trinidad, Bohol

Elementary Graduate - Trinidad Central Elementary School (2007) Poblacion, Trinidad, Bohol