Elison James Lagarde

Balanced both operational responsibilities and client acquisition efforts, ensuring service efficiency, accuracy, and consistent business growth.

Limousine Dispatcher - Shreveport Limousine

(2026-02)

Balanced both operational responsibilities and client acquisition efforts, ensuring service efficiency, accuracy, and consistent business growth.

• Coordinated limousine dispatch operations, managing schedules, chauffeur assignments, and real-time trip adjustments to ensure seamless, on-time service delivery.
• Served as the primary client–chauffeur liaison, handling communications, special requests, itinerary changes, and service issues with professionalism and urgency.
• Managed dispatch systems and booking records while also generating quotations for new leads, supporting conversion of inquiries into confirmed bookings and contributing to revenue through commission-based sales.

Finance & Admin Officer - Okney Refreshment Stall

(2024-11 - 2026-02)

Provided finance and administrative support for a family-run food business, overseeing daily cash handling, record-keeping, inventory tracking, and supplier coordination to support smooth operations and profitability.

Ambassador - Accenture Inc.

(2024-04 - 2024-11)

Primary role is to champion the use of Microsoft 365 solutions within an organization or a community, offering support, insights, and education on how to effectively use the tools to improve productivity and collaboration.

Tier 1 - Network Engineer Junior Team Lead - Accenture Inc.

(2019-01 - 2024-01)

I worked with QA, Training, Workforce, and Management to resolve operational gaps and improve processes, while also supporting performance reporting and root cause analysis. I monitored team metrics to boost quality and productivity, provided coaching and feedback to strengthen skills, and helped maintain a positive, collaborative, and customer-focused team environment.

Tier 1 - Network Engineer Subject Matter Expert - Accenture Inc.

(2015-01 - 2019-01)

Provided advanced knowledge and hands-on expertise in network troubleshooting, customer operations, and process improvement. I served as the primary escalation point for complex cases, supported cross-functional teams, and ensured the accurate and efficient delivery of technical solutions.

Tier 1 - Network Engineer / Technician - Accenture Inc.

(2012-01 - 2015-01)

Diagnose and resolve basic network issues reported by users or identified through monitoring, provide technical support for connectivity, configuration, and performance problems, assist in setting up network devices such as routers and switches, and monitor network performance and security to detect and address any abnormalities or vulnerabilities.

IT STAFF - Gaisano Brothers Merchandising, Inc.

(2010-01 - 2012-01)

Responsible for installing and configuring POS hardware and software. This involves setting up terminals, scanners, card readers, printers, and other peripherals, as well as installing and configuring the POS software.

Sales Representative - WaterCare Inc.

(2006-01 - 2008-01)

Meet with clients to assess their specific needs and concerns, then prepare quotations and pricing proposals. Assist in negotiating terms and conditions to ensure mutual agreement on scope, pricing, and delivery schedules.

Bachelor of Science - Nursing - University of the Visayas (2015-01 - 2019-01)

Bachelor of Science - Computer Engineering - AMA Computer College (2010-01 - 2012-01)