Eljon Coscolluela

A highly skilled professional with five+ years of working experience in IT Support, Technical Support and Customer Support. Keeping customers satisfied and providing excellent customer service. Specialties include time management, problem solving and paying attention to detail.

IT Staff at Cosco Electronic Security System (2024-05 – Present)

• Configuring CCTV and DVR in multiple locations and ensuring proper installation by monitoring the area, evaluating the quality of computers, software and network.
• Repairing broken CCTVS and DVRS by using troubleshooting skills and figuring out what needs to be repaired.

Customer Care Specialist at Intercontinental Hotels Group (2022-02 – 2024-05)

• Took calls for the complaints department and assisted guests in fixing the issues they had such as reporting a bad stay at the hotel, reservation issues, billing issues and having a complaint when they're still in the hotel.

Customer Support Representative at Sitel (2020-09 – 2021-03)

• Responsible for taking calls for Amazon and assisting guests with the status of their order, item is broken or missing, or item is a counterfeit product.

Technical Support Representative at Sykes (2019-09 – 2020-03)

• Assisted guests by taking calls for AT&T, where I would assist with issues such as no internet, slow internet speed, and phone lines not working.

Bachelor of Science in Information Technology – University of Baguio (2019-05)