Eloisa Ramos

2 years of experience in workflow coordination and client support, specializing in task coordination and administrative support. Managed email and document workflows, tracked client requests, prepared reports, and coordinated cross-functional teams using tools like MS Excel, Outlook, and CRM systems. Experienced in maintaining project management tools and meeting follow-ups.

I bring strong organization, accountability, and seamless operations support to ensure deadlines and client needs are consistently met.

Workflow Coordinator - Credit Corp Group - Australian Financial Service Company

(2023-01)

• Maintain workflow databases tracking 100+ tasks weekly, improving task visibility and turnaround time by 20%.
• Streamline request tracking using SQL and automated email templates, achieving 93% task closure rate.
• Coordinate with 5+ internal teams to ensure 95% on-time task completion across multiple workflows.

Customer Relations Associate - Credit Corp Group

(2022-10 - 2023-12)

• Managed 40+ client accounts daily, achieving 100% debt recovery targets for 5 consecutive months.
• Resolved 30+ customer inquiries per week via email and phone, maintaining high client satisfaction scores.
• Improved data accuracy by 25% by implementing structured data entry methods in CRM systems.
• Documented client interactions and payment plans, ensuring 100% compliance with internal policies.

Associate Account Resolutions Representative - Wells Fargo Philippines - Global Delivery Center

(2017-01 - 2022-04)

• Handled 30+ client cases daily, arranging repayment plans based on financial assessments
• Maintained detailed client records in CRM systems, improving case tracking efficiency by 15%
• Delivered consistent customer support, meeting monthly performance targets for over 5 years

Credit Customer and Collections Associate - Convergys

(2015-06 - 2016-12)

• Managed 30+ collection cases daily, ensuring timely follow-ups and payment processing
• Coordinated with 4+ departments to resolve account issues within 24–48 hours
• Maintained accurate records of client interactions, reducing documentation errors by 20%
• Built strong client relationships, contributing to improved resolution rates within a 12-month period

Bachelor of Science - Office Administration - DMMMSU – MLUC (2015) La Union, Philippines