Emil Lopez

Detail-oriented and reliable Administrative & Virtual Assistant with experience in customer support, data entry, calendar management, and process improvement. Proven ability to manage emails, schedules, and large datasets while maintaining accuracy and efficiency. Tech-savvy with an IT background and experience, offering strong problem-solving skills and adaptability in remote work environments.

Customer Support & Administrative Assistant at Social Security System (SSS) (Present)

E-Center Customer Service

• Improved case management workflows, contributing to better service delivery across departments.
• Streamlined inquiry resolution processes, cutting average response time from 24 hours to 14 hours.
• Increased customer satisfaction ratings by approximately 30% through timely and accurate support.

Customer Service Assistant at Maristel Café

Café Staff

• Assisted customers and maintained a positive service environment during daily operations.
• Facilitated group activities for over 150 children weekly at the computer café, improving basic digital literacy by approximately 40%.

Data Entry & Reporting Assistant at Auditing Contractor

Data Entry Support

• Managed large volumes of audit-related data by accurately transferring information into Excel spreadsheets.
• Ensured data accuracy, consistency, and proper organization under strict deadlines.
• Supported audit processes through careful documentation and attention to detail.

IT & Systems Support Assistant at CICTD Office

Programmer

• Designed and launched a functional tourism web platform with a responsive and user-friendly interface.
• Developed category-based modules (Hotels, Attractions, Shops, Tours) to simplify data input and management.
• Assisted in testing, debugging, and improving system performance to ensure reliability.

Bachelor of Science in Information Technology – Colegio de Santa Rita de San Carlos City Inc.