Enrique De Guzman

Seeking a job where proven professional qualities can stimulate and help your company to answer your growing needs. Highly motivated, Smart, Confident, Fast-learner and Versatile. A highly motivated performance and active leader or member commended by supervisor as smart and confident. Cited for good time management skills and potential of being a good leader.

IT Support / Helpdesk Technician at National Guard Health Affairs King Abdul Aziz Medical City (2011-04 – 2024-04)

In-house IT Support / Helpdesk Technician providing 24/7 technical support and system maintenance

• Maintained 24/7 online system business operation, providing technical support assistance for End Users
• Used ticketing system (Manage Engine Application) to manage and process requests
• Created user accounts and assigned permissions to users in Active Directory
• Provided Tier 1 IT support to non-technical internal users through Helpdesk support services
• Provided troubleshooting through remote session fix and answered all IT related concerns
• Monitored and updated tickets for smooth tracking and faster resolution
• Installed, modified, and repaired computer software troubleshooting Hospital Bestcare Application, Infant Security System RFID, Oracle System, Adobe Acrobat Professional 6.0, Microsoft Office
• Monitored Antivirus updates (Symantec Antivirus) on each computer
• Configured Email Setup in mobile devices of end users
• Configured and tested new software and hardware
• Configured VPN Access for employees
• Prepared new computers for deployment using approved standard image
• Installed locally attached peripherals such as printers and scanners
• Configured Wireless connection in computers, laptops and iPads
• Removed malware, ransomware and other threats from systems
• Worked flexible hours across night, weekend and holiday shifts
• Assisted in development of system security protocols
• Created reports and suggestions based on observation

IT Support / Helpdesk Technician at Almanarah Comm. / National Guard Health Affairs King Abdul Aziz Medical City (2008-09 – 2011-04)

Project Assignment - In-house IT Support / Helpdesk Technician

Technical Support Engineer at Systemantech Company (2008-01 – 2008-08)

Aboitiz Transport System (ATS) - In-house IT Technical support engineer (Team Leader)

• Provided technical support assistance 24/7 operation for End Users
• Created monthly reports and assisted members for their troubleshooting needs

Technical Support Engineer at Micro Computer Leader (2004-03 – 2007-12)

Aboitiz Transport System - In-house IT Technical support engineer (Team Leader)

• Maintained 24/7 online system business operation, providing technical support assistance
• Second level of support assessing End-User through phone or field
• Software and hardware Assembly, Maintenance Updates and troubleshoot
• Setup Microsoft software package, Network equipment setup and configuration
• Setup internet sharing connection, lotus notes and oracle

Computer Technician / Maintenance at Computer shop (2003-07 – 2003-12)

Repair and maintain computers for troubles

• Repair and maintain the computer for troubles
• Assemble and Disassemble of computers
• Network Installation and sharing
• Software Installation

Computer Technician / Maintenance at ACCESS Computer and Technical College (2001-03 – 2003-06)

Repair and maintain computers for troubles, assist students

• Repair and maintain the computer for troubles
• Assist students for computer troubles

Diploma/Certificate in Computer Technician – ACCESS Computer and Technical College (1998 – 2000)