Erica

Customer-focused and results-driven professional with experience in customer support, human resources, and administrative operations. Skilled in handling customer inquiries through email and other communication channels, resolving issues efficiently, and escalating complex concerns to ensure timely resolution and customer satisfaction. Possesses strong communication, active listening, and problem-solving skills, with the ability to build rapport and maintain professionalism in fast-paced environments.

Adept at multitasking, managing confidential information, and accurately documenting customer interactions. Quick to learn new systems and products, committed to delivering exceptional customer experiences, meeting performance goals, and contributing to team success.

HR Staff - Angel of Grace Manpower Services - Meycauayan, Bulacan

(2023-02 - 2026-07)

• Managed the end-to-end recruitment process, including talent sourcing, resume screening, scheduling and conducting initial and final interviews, and coordinating hiring activities.
• Conducted background and reference checks to verify candidate qualifications and employment history.
• Facilitated onboarding activities, including preparation of employment contracts, collection of preemployment requirements, and completion of employee documentation.
• Conducted new employee orientations to communicate company policies, procedures, code of conduct, benefits, and workplace expectations.
• Monitored probationary employees and coordinated performance evaluations and regularization processes with department heads.
• Processed weekly payroll, ensuring accurate computation of employee wages, attendance, and deductions.
• Maintained and updated employee records while ensuring compliance with company policies and labor regulations.
• Handled employee separation processes, including preparation and monitoring of exit clearances, collection of company assets, and completion of off boarding documentation.
• Coordinated with department managers regarding staffing requirements, employee performance reviews, and HR-related concerns.

Customer Support Representative (CSR) - Foundever (Sitel Philippines Corporation) - Pasig City

(2022-10 - 2023-02)

• Respond to customer inquiries or complain via email.
• Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Maintain knowledge of client's business, products and/or services

BS Psychology - Psychology - Our Lady of Fatima University - Valenzuela Campus (2018 - 2022)

Humanities and Social Sciences – Strand - Humanities and Social Sciences - Our Lady of Fatima University- Valenzuela Campus (2016 - 2018)

Meycauayan National High School (2012 - 2016)

Malhacan Integrated School (2006 - 2012)