Virtual Demand Writer at Saeedian Law Group (2026-05 – 2026-08)
- Drafted demand letters for litigation and pre-suit cases (Personal Bodily Injury, Underinsured, Uninsured cases), ensuring accuracy, clarity, and compliance with legal standards.
- Managed case documentation by organizing medical records, evidence, and exhibits to support personal injury claims.
- Prepared case summaries and structured reports for attorneys, enhancing efficiency in case evaluation and negotiation.
- Collaborated with legal teams and case managers to streamline communication strategies and improve workflow.
- Conducted legal research to strengthen arguments and ensure well-supported demand packages.
- Handled personal injury cases including bodily injury claims, applying analytical and problem-solving skills at Saeedian Law Group.
- Utilized legal tools such as Filevine, Dropbox, Microsoft tools and AI platforms to process, track, and deliver demand documents efficiently.
Demand Drafting Tier 2 Specialist (Demand Writer) at OfficePartners 360 (2023-04 – 2026-05)
- Demonstrated expertise in communication skills through the preparation of demand letters such as litigation and pre-suit, ensuring compliance with legal standards.
- Proficient in data management through the collection and analysis of evidence to support claims effectively.
- Showcased collaboration skills by effectively developing communication strategies with clients and team members.
- Exhibited document management proficiency by preparing comprehensive case summaries and reports.
- Applied problem-solving skills through legal research and analysis to develop sound legal arguments.
- Ensured high standards in document management through effective preparation and filing of legal documents.
- Handled Personal Bodily Injury cases at Morgan & Morgan Law Firm.
- Expert in navigating tools such as Letify, Microsoft tools and any other AI tools to process a demand.
Customer Service Support - (Subject Matter Expert) at Entertech Inc (2022-02 – 2023-04)
- Demonstrated strong customer service skills by guiding parents through the casting registration process, ensuring a positive experience.
- Exhibited time management by efficiently managing and responding to a high volume of inquiries in a timely manner.
- Applied interpersonal skills by effectively managing both inbound and outbound client interactions to resolve issues.
- Exemplified problem-solving capabilities by swiftly resolving customer concerns to uphold satisfaction levels.
- Recognized as a retention specialist for effectively managing client accounts and minimizing refunds.
- Demonstrated a proactive approach in resolving client issues before escalation, enhancing customer satisfaction.
- Leveraged a data-driven approach to provide tailored recommendations to clients based on insights.
- Served as Subject Matter Expert by mentoring new hires, conducting training sessions, and providing guidance on complex customer scenarios.
- Acted as a knowledge resource for the team, ensuring consistent application of policies and best practices.
Customer Service Representative (Senior Process Executive) at Cognizant Technology Solutions Philippines Incorporation (2020-08 – 2022-02)
- Exhibited strong customer service skills by efficiently managing customer orders through digital platforms.
- Demonstrated accuracy in order management by handling bulk orders and modifications effectively.
- Contributed to company success by achieving targets in customer satisfaction and call handling times.
- Performed quality audits on customer interactions to ensure compliance with company standards and client expectations.
- Provided constructive feedback and coaching to team members, improving overall service quality and performance metrics.
- Developed reports and insights from quality monitoring to identify trends and recommend process improvements.
Technical Support Representative at Teletech (2017-11 – 2020-07)
- Demonstrated expertise in sales and retention by guiding customers through tech product purchases.
- Ensured customer satisfaction by providing effective support for order tracking and cancellations.
- Enhanced client retention by effectively assisting customers with subscription renewals.
- Demonstrated strong organizational skills by coordinating appointments for service delivery.
