Procurement and Administration Supervisor - New Kings Trading, Contracting and Services W.L.L - Doha, Qatar
(2023-06)
- Led procurement planning, budgeting, and forecasting to align with company objectives.
- Managed the complete procurement cycle from requisition to payment, including sourcing, negotiation, and contracting.
- Coordinated vendor qualification and evaluations, ensuring quality and compliance.
- Oversaw inventory control and implemented cost-effective purchasing strategies.
- Maintained supplier databases, contracts, and performance records; tracked procurement KPIs and presented reports to top management.
- Supervised and evaluated administrative staff and procurement officers while coordinating interdepartmental processes for streamlined operations.
Operations Manager - TMCBH (Family Business) - San Manuel, Tarlac, Philippines
(2022-08 - 2023-05)
- Directed all procurement activities including supplier sourcing, selection, and contract negotiation.
- Established procurement schedules and demand forecasting models critical to business operations.
- Oversaw purchasing processes for raw materials, spare parts, and administrative goods; maintained purchasing documentation and vendor logs.
- Delivered cost savings through alternative sourcing strategies and effective price renegotiation.
Operations Manager - MCIT - Tripoli, Libya
(2018-11 - 2022-08)
- Oversaw procurement of IT equipment, software licenses, and office supplies for the entire organization.
- Directed vendor assessments and contract negotiations, ensuring optimal value and compliance with policies.
- Developed and implemented procurement policies supporting IT and administrative functions.
- Monitored requisitions, budgets, and inventory; generated operational reports to inform strategic planning.
- Led IT helpdesk operations, ensuring timely resolution of technical issues and boosting customer satisfaction.
Sales Executive - Noble Equipment - Abu Dhabi, UAE
(2014-02 - 2018-08)
- Coordinated procurement requests and purchasing processes for ADNOC group companies.
- Ensured accuracy in procurement documentation from order placement through shipment, maintaining optimal customer satisfaction.
- Evaluated supplier bids, selected cost-effective and reliable options, and facilitated timely processing of invoices with the accounting team.
- Collaborated across departments, addressed urgent procurement requirements, and monitored supplier performance to avoid delays.
Subject Matter Expert (SME) - SITEL Group - Baguio City, Philippines
(2011-08 - 2013-12)
- Served as the primary expertise source across multiple accounts (including Toshiba, Macy's, and Capital One).
- Provided in-depth support to front-line agents by resolving escalated issues and complex transactions.
- Conducted regular coaching and refresher sessions to ensure adherence to service quality standards.
- Collaborated with Quality Assurance and Training teams, delivered real-time feedback, and facilitated smooth transitions for new hires.
- Analyzed trends in customer issues and recommended improvements to process flows and knowledge bases.
