Ernie Alday
Experienced BPO professional with strong communication, customer service, and problem-solving skills
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About
Experienced BPO professional with strong communication, customer service, and problem-solving skills. Skilled in handling customer concerns, maintaining client satisfaction, and working in fast-paced environments. Seeking to contribute experience and professionalism to a growing company.
Experience
CUSTOMER SERVICE REPRESENTATIVE - CONCENTRIX - BRIDGETOWN, PASIG CITY
(2026-07-05 - 2026-07-17)
Assisting the customer about their SAMSUNG Television, Technical Support
CUSTOMER SERVICE REPRESENTATIVE - VXI GLOBAL HOLDING - BRIDGETOWN, PASIG CITY
(2024-07-22 - 2026-05-22)
Assisting the customer about their orders, package and items issues TEMU ACCOUNT (Chat support)
CUSTOMER SERVICE REPRESENTATIVE - WNS GLOBAL SERVICES - EASTWOOD
(2023-01-19 - 2024-05-27)
Assisting the customer about their flight and hotel bookings LODGING (CSR)
CUSTOMER REPRESENTATIVE - TECHMAHINDRA - EASTWOOD, QUEZON CITY
(2022-03-15 - 2023-01-13)
Telco Account
MERCHANDISER - PUREGOLD CAINTA
(2021-06 - 2022-03)
Merchandiser of Unilever Items
FACTORY WORKER - MY SAN CORPORATION
(2020-10 - 2021-03)
Education
BSHM - Bachelor of Science and Hospitality Management - WCC (WORLD CITI COLLEGES)
K-12 - ABM (Accountancy Business Management) - ICCT Colleges Cainta Main Campus (2018 - 2020)
SECONDARY - Francisco P; Felix Memorial National High School (2015 - 2018)
ELEMENTARY - Dolores Elementary School (2005 - 2011)
