Pharmacy Assistant at Reyjul Drug Store (2018-07 – 2018-08)
- Handled customer service, prescription processing, inventory management and administrative duties.
Technical Support Representative at Teleperformance Alphaland (2019-09 – 2020-12)
- Helped customers troubleshoot technical problems, processed work orders, and resolved queries via chat and calls.
Esl Teacher at 51 Talk (2021-10 – 2023-01)
- Delivered online English lessons to international learners, created engaging lesson environments, tracked student progress, and endured high quality learning experiences.
Fitness Advisor (CSR) at Hinduja Global Solutions (2022-08 – 2022-12)
- Promoted employee well-being through fitness programs, provided workout guidance, and assisted with queries via calls.
- Process outbound sales thru Shakeology (fitness superfood shake) Cancelling subscription and objection handling skills.
Process Executive at Infosys Bpm Ltd. (2023-03 – 2025-06)
Process Execution & Task Management
- Handle assigned business processes such as data entry, order processing, or account updates
- Ensure tasks are completed accurately and within deadlines
- Follow standard operating procedures (SOPs) strictly
- Input, verify, and maintain data in internal systems
- Identify and correct errors or inconsistencies
- Maintain high levels of accuracy and attention to detail
- Respond to client inquiries via email, chat, or calls
- Provide timely and professional assistance
- Escalate complex issues to the appropriate team
Appointment Setter at Ideas Unlimited (2025-08 – 2025-09)
- Scheduled client appointments, managed CRM entries, and maintained professional communication with prospects.
Virtual Telephone Interviewer at Dynata LLC (2026-02 – 2026-03)
Conduct Telephone Surveys
- Call respondents using a provided list or dialing system
- Ask survey questions exactly as scripted
- Ensure clarity, neutrality, and professionalism during calls
- Accurately record responses in the system
- Verify that answers are complete and consistent
- Follow quality standards to ensure reliable data maintain Call Targets
- Meet daily or weekly call quotas
- Achieve required survey completion rates
- Work efficiently while maintaining quality
