Erwin Echivarre

Content Reviewer specializing in user-generated content moderation and policy enforcement across text, image, and video review. Screens 701+ items per day of flagged content at high volume, maintains 95–96% quality scores, and escalates 5–10 high-risk safety cases per week to legal and security teams. Protects platform integrity through accurate decisions and fast hourly throughput.

Content Reviewer - Wipro Philippines Inc.

(2018-08 - 2026-07)

• Analyzed high volumes of user-generated content daily, ensuring compliance with platform community guidelines and policy standards.
• Evaluated flagged text, images, and video assets accurately, maintaining high quality scores and achieving hourly throughput metrics.
• Identified emerging content trends and safety violations, escalating high-risk items to legal and security teams for prompt action.

Customer Service Representative (Chat Support) - Sprint / Convergys Cebu

(2017-01 - 2018-12)

• Managed multiple simultaneous real-time customer chat sessions, resolving complex billing questions and account inquiries to enhance customer satisfaction.
• Handled account service updates smoothly while maintaining clear, efficient written communication.
• Navigated internal databases and knowledge bases to quickly diagnose account issues, ensuring timely responses to customer inquiries.

Remote Desktop Technical Support - Geek Squad / Accenture Cebu

(2014-01 - 2015-12)

• Provided remote technical assistance to end-users, diagnosing and resolving hardware, software, operating system, and network connectivity issues.
• Assisted users in using remote desktop tools for virus removals, software installations, and system updates.
• Recorded support tickets, identified root causes, and documented resolutions in ticketing platform to enhance team knowledge base.

Processing and Releasing Officer - Department of Foreign Affairs – RCO Cebu

(2010-01 - 2014-12)

• Verified applicant identity and legal documentation for passport applications, ensuring 100% compliance with government regulations.
• Coordinated front-line customer interactions during peak hours, ensuring orderly queue processing and timely document release.
• Identified and prevented fraudulent submissions by rigorously verifying supporting identification and cross-referencing database records.

Bachelor of Science - Information Technology - Professional Academy of the Philippines, City of Naga, Cebu (2010-01)