Food and Beverage Supervisor at Royce Hotel and Casino (2021-06 – Present)
- Supervised daily food and beverage operations, leading a team of service staff and ensuring high guest satisfaction standards.
- Trained and mentored staff on service excellence and compliance with health regulations.
- Improved inventory control procedures that reduced product waste and maintained adequate stock levels.
- Collaborated with management to develop seasonal menus reflecting current culinary trends.
- Monitored financial performance of food and beverage departments, identifying areas for improvement.
- Resolved guest complaints efficiently, enhancing customer satisfaction and loyalty.
- Developed training materials that improved staff efficiency and reduced onboarding time by 20%.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Food and Beverage Attendant / Server at Royce Hotel and Casino (2018-02 – 2021-06)
Promoted
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to deliver timely food orders, enhancing service efficiency.
- Streamlined workflow processes, enhancing service speed during peak hours for improved guest interactions.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Domestic Housekeeping at Alfardan Jewellery (2017-03 – 2017-01)
- Performed general cleaning, vacuuming, dusting, and sanitation of residential areas.
- Maintained cleanliness of bathrooms, kitchens, and common areas.
- Monitored household supplies and prepared shopping lists as needed.
Corporate Facilities Support / Office Assistant at Urbacon Contracting & Trading (UCC) (2014-06 – 2017-01)
- Maintained cleanliness of offices, workstations, and common areas.
- Prepared and served refreshments for employees and visitors.
- Set up and cleaned meeting rooms before and after meetings.
- Assisted with document delivery, photocopying, and administrative support tasks.
- Maintained sanitary pantry facilities and supplies.
Feed Mill Controller Operator at Colossal Yield System (CYS AQ-Agent, Inc.) (2011-06 – 2012-01)
- Run computerized automation software to receive ingredients, manage grain grinding, and control batching, mixing, and pelleting
- Ensure all feed matches precise nutritional formulas, perform quality checks on raw ingredients and finished feed, and maintain stocktakes
- Conduct daily routine inspections of machinery, belts, augers, rollers, perform basic upkeep like greasing parts, and troubleshoot malfunctions
- Enforce strict adherence to workplace safety guidelines, manage dust mitigation, and utilize proper Personal Protective Equipment
Industrial Engineering (I.E.) Data Encoder at Conquest Philippines (2006-10 – 2007-02)
- Encode and organize industrial engineering data, including time study results, production records, process measurements, and operational performance metrics into structured digital databases and spreadsheets
- Encoded, validated, and maintained operational data to support productivity analysis, process improvement initiatives, and performance evaluation
Data Encoder at Clark Data Center Inc. (CDCI) (2004-08 – 2006-03)
- Accurately entered, updated, and managed large volumes of data from source documents into computerized systems and databases
- Reviewed records for completeness, corrected discrepancies, and performed routine data validation to ensure information accuracy
- Generated reports and maintained organized electronic and physical filing systems for efficient record management
