Erwin Nicdao

Experienced hospitality and operations professional with a background in customer service, team supervision, and administrative support. Skilled in managing daily operations, maintaining health and safety standards, handling inventory, and working effectively in fast-paced environments. Known for providing excellent customer service, supporting team success, and adapting quickly to new challenges.

Food and Beverage Supervisor at Royce Hotel and Casino (2021-06 – Present)

• Supervised daily food and beverage operations, leading a team of service staff and ensuring high guest satisfaction standards.
• Trained and mentored staff on service excellence and compliance with health regulations.
• Improved inventory control procedures that reduced product waste and maintained adequate stock levels.
• Collaborated with management to develop seasonal menus reflecting current culinary trends.
• Monitored financial performance of food and beverage departments, identifying areas for improvement.
• Resolved guest complaints efficiently, enhancing customer satisfaction and loyalty.
• Developed training materials that improved staff efficiency and reduced onboarding time by 20%.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.

Food and Beverage Attendant / Server at Royce Hotel and Casino (2018-02 – 2021-06)

Promoted

• Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
• Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
• Collaborated with kitchen staff to deliver timely food orders, enhancing service efficiency.
• Streamlined workflow processes, enhancing service speed during peak hours for improved guest interactions.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Domestic Housekeeping at Alfardan Jewellery (2017-03 – 2017-01)

• Performed general cleaning, vacuuming, dusting, and sanitation of residential areas.
• Maintained cleanliness of bathrooms, kitchens, and common areas.
• Monitored household supplies and prepared shopping lists as needed.

Corporate Facilities Support / Office Assistant at Urbacon Contracting & Trading (UCC) (2014-06 – 2017-01)

• Maintained cleanliness of offices, workstations, and common areas.
• Prepared and served refreshments for employees and visitors.
• Set up and cleaned meeting rooms before and after meetings.
• Assisted with document delivery, photocopying, and administrative support tasks.
• Maintained sanitary pantry facilities and supplies.

Feed Mill Controller Operator at Colossal Yield System (CYS AQ-Agent, Inc.) (2011-06 – 2012-01)

• Run computerized automation software to receive ingredients, manage grain grinding, and control batching, mixing, and pelleting
• Ensure all feed matches precise nutritional formulas, perform quality checks on raw ingredients and finished feed, and maintain stocktakes
• Conduct daily routine inspections of machinery, belts, augers, rollers, perform basic upkeep like greasing parts, and troubleshoot malfunctions
• Enforce strict adherence to workplace safety guidelines, manage dust mitigation, and utilize proper Personal Protective Equipment

Industrial Engineering (I.E.) Data Encoder at Conquest Philippines (2006-10 – 2007-02)

• Encode and organize industrial engineering data, including time study results, production records, process measurements, and operational performance metrics into structured digital databases and spreadsheets
• Encoded, validated, and maintained operational data to support productivity analysis, process improvement initiatives, and performance evaluation

Data Encoder at Clark Data Center Inc. (CDCI) (2004-08 – 2006-03)

• Accurately entered, updated, and managed large volumes of data from source documents into computerized systems and databases
• Reviewed records for completeness, corrected discrepancies, and performed routine data validation to ensure information accuracy
• Generated reports and maintained organized electronic and physical filing systems for efficient record management

Undergraduate in Marketing Management – Holy Angel University

Secondary Education Diploma – Don Teodoro V. Santos Institute (2000-01)

Primary Education – Sta. Ines Elementary School (1995-01)