Customer Service and Technical Support Specialist
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Customer Service and Technical Support Specialist with over 4 years of experience in the BPO industry, skilled in delivering efficient and high-quality support across various platforms. Strong in troubleshooting, problem-solving, communication, and multitasking in fast-paced environments. Adaptable, detail-oriented, and committed to providing excellent service and contributing to team success. Can also do basic content creation and social media management.
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Bachelor of Arts - Communication - STI College Las Piñas (2015 - 2019)