BPO Specialist - iQor - Dasmariñas City
(2014-06 - 2026-12)
Account: T-Mobile
- Assisted customers with billing, account issues, and service inquiries, delivering timely and accurate resolutions
- Troubleshot device and network concerns, guiding customers through solutions to restore service quickly
- Promoted products and plan upgrades based on customer needs, contributing to sales and retention goals
BPO Specialist - Convergys TELCO
(2017-01 - 2019-12)
- Handled customer inquiries related to billing, accounts, and services, providing clear and efficient solutions
- Diagnosed and resolved device and network issues, ensuring minimal service disruption
- Recommended suitable plans and add-ons based on customer needs, supporting retention and sales objectives
BPO Specialist - TASKUS
(2019-01 - 2022-12)
Account: DoorDash
- Assisted customers, drivers, and merchants with order issues, payments, and account concerns
- Resolved delivery problems (delays, missing items, cancellations) quickly to ensure satisfaction
- Documented cases and followed up as needed to maintain service quality and support operations
BPO Specialist - CCS4U - Call Center Solutions 4U
(2014-04 - 2014-11)
Account: Medicare - Supplemental Plan
- Qualified and screened inbound/outbound leads, assessing eligibility and directing high-potential cases to the appropriate specialists to improve conversion flow
- Conducted outbound calls to activate and reactivate patient accounts, ensuring accurate records and increasing patient engagement
- Maintained detailed CRM documentation and coordinated with cross-functional teams to ensure seamless lead handoff and onboarding
