Faye Talite

Results-driven Top Performing Team Lead and Trainer with 9+ years of experience in healthcare revenue cycle operations, accounts receivable, billing, quality assurance, and team leadership. Proven ability to lead high-performing teams, improve operational efficiency, and ensure compliance with HIPAA and payer regulations. Skilled in A/R management, denial resolution, QA audits, training development, and performance coaching.

Onboarding Manager - Worldwide Resources Solutions

(2025-10)

• Lead and supervise onboarding specialists responsible for end-to-end onboarding of healthcare professionals, ensuring a smooth and compliant transition into assigned roles
• Oversee the complete onboarding lifecycle of nurses, including document collection, verification, validation, and compliance checks in alignment with company and client requirements
• Implement process improvements to enhance onboarding efficiency, reduce delays, and improve candidate experience
• Conduct regular audits of onboarding documentation to ensure accuracy, completeness, and adherence to regulatory and client-specific standards
• Support performance management of onboarding specialists through coaching, feedback, and workflow optimization

Operations Team Lead - R1RCM PHILIPPINES INC.

(2022-07 - 2025-10)

• Led and supervised a team supporting end-to-end healthcare Revenue Cycle Management (RCM) operations for hospital systems and Ambulatory Surgery Centers (ASC)
• Monitored aging reports, payment activity, and denial trends to ensure timely reimbursement and reduction of outstanding balances
• Managed full RCM cycle including patient access, insurance verification, charge capture, billing, claims submission, payment posting, and Accounts Receivable (A/R)
• Ensured compliance with HIPAA, Insurance and commercial payer regulations
• Conducted quality audits, call listening sessions, and documentation reviews to maintain service and compliance standards
• Provided daily coaching, performance feedback, and KPI monitoring to improve productivity and quality scores
• Managed staff schedules, workload distribution, and SLA performance tracking
• Resolved escalated billing disputes, unauthorized charges, and complex payer issues using root cause analysis
• Collaborated with operations leaders, clients, and payer partners to improve revenue cycle performance
• Prepared and presented weekly and monthly operational reports and performance dashboards
• Acted as primary point of contact (POC) for team concerns, escalations, and client communications

Operations Team Lead - Omega Healthcare

(2020-05 - 2022-06)

• Supervised a team supporting healthcare outsourcing services focused on medical billing, patient scheduling, and revenue cycle operations
• Managed patient appointment scheduling, registration, and insurance verification processes
• Utilized EMR/EHR systems to review patient records, verify demographics, and ensure accuracy of diagnosis and procedure details
• Reviewed and validated clinical documentation to ensure completeness prior to claims processing
• Ensured all required documents (authorizations, referrals, medical records) were complete and compliant before billing
• Supported claims submission, payment posting, insurance follow-ups, and denial resolution
• Worked with Medicare, Medicaid, and commercial payers to ensure accurate processing and reimbursement
• Ensured adherence to client SLAs, compliance standards, and quality benchmarks
• Collaborated with cross-functional teams to resolve billing and documentation issues
• Led team performance management, coaching, and continuous improvement initiatives

CSR | Trainer | Trainer Lead - Chronos Strategies

(2016-05 - 2019-02)

• Led training initiatives for healthcare and Durable Medical Equipment (DME) operations supporting international clients
• Designed and delivered training programs covering DME processes, customer service, sales, and compliance standards
• Trained agents on product knowledge, order processing, and insurance-related workflows for medical equipment
• Developed SOPs and instructional materials aligned with client requirements and outsourcing best practices
• Facilitated onboarding and upskilling programs for teams handling inbound/outbound calls and back-office support
• Provided coaching on sales techniques, including upselling medical equipment and services over the phone
• Evaluated training effectiveness through performance metrics, QA scores, and operational feedback
• Partnered with operations leaders to align training with business needs and client expectations

Data Analyst - TechMahindra

(2015-04 - 2016-04)

• Performed data analysis and quality audits to ensure accuracy of customer interactions and process compliance
• Identified process gaps and recommended corrective actions to improve service delivery
• Ensured compliance with client policies, data privacy standards, and operational procedures

2 years college - Hotel and Restaurant Services - STI Marikina (2010 - 2012)