Feras Muselli

Motivated multilingual hospitality and customer service professional with 15+ years of experience in hospitality, tourism, customer service, sales, reservations, and call center operations. Experienced in working with multicultural teams and international clients, resolving customer issues efficiently, managing reservations, supporting sales, and delivering excellent guest experiences. Seeking a new opportunity to contribute my expertise, strong communication skills, and international experience while continuing my professional growth.

Customer Service Representative / Translator / Medical Consultant - Esroad Hotel & Dental Clinic - Turkey

(2024-03 - 2026-05)

• Assisted international patients with consultations and translation services.
• Provided clear information and personalized customer support.
• Handled client inquiries and coordinated communication between patients and the clinic.
• Supported sales activities and after-sales follow-up.
• Assisted international clients throughout their customer journey.

Bilingual Call Center Supervisor - FlyTap Portuguese Airlines - Brazil

(2020-06 - 2023-04)

• Supervised daily call center operations, including reservations and ticket sales.
• Managed booking systems and customer service procedures.
• Handled escalated customer issues and provided effective solutions.
• Supported and guided team members to maintain high service standards.
• Assisted customers with flight reservations and related inquiries.

Food & Beverage Supervisor - Brasa Bar & Restaurant - Brazil

(2019-01 - 2020-02)

• Managed daily kitchen and food & beverage operations.
• Supervised staff and ensured smooth service.
• Maintained quality and service standards.
• Focused on customer satisfaction and efficient restaurant operations.

Captain Waiter - Solo Bread Restaurant - Brazil

(2017-03 - 2018-08)

• Supervised daily operations in the pastry and bread section.
• Coordinated service activities and supported the restaurant team.
• Maintained high standards of customer service and guest satisfaction.

Bilingual Receptionist - Mike's Place Hotel - Thailand

(2013-02 - 2016-01)

• Managed front desk operations, including check-in and check-out.
• Handled guest inquiries and hotel reservations.
• Assisted international guests with their requests.
• Maintained smooth front desk operations and high guest satisfaction.

Front Office Supervisor - Farah Motel - Kuwait

(2007-03 - 2012-11)

• Supervised front office operations and reservation activities.
• Managed daily check-in and check-out procedures.
• Maintained service quality and customer satisfaction.
• Assisted international guests with their accommodation needs.

Front Office Supervisor - Carlton Hotel - Kuwait

(2005-12 - 2007-02)

• Managed reception and front office activities.
• Provided assistance to international visitors.
• Handled reservations and supported daily hotel operations.
• Ensured professional and efficient guest service.

Bilingual Call Center Agent - Q8 Online Telecom - Kuwait

(2003-04 - 2005-09)

• Provided technical support and customer service.
• Handled billing inquiries and customer requests.
• Resolved customer issues efficiently and professionally.
• Communicated with customers in a bilingual environment.

Bachelor's Degree - Hospitality Industry - Mato Grosso University

Course - Hospitality & Tourism - The Ambassador Hotel Training Center Kuwait

Course - English & Computer Science - Kuwait National Institute Kuwait