Ferdina Besmonte

A Licensed Professional Teacher with an expertise in food and service management — bagging the Employee of the Year award by demonstrating excellent knowledge in customer service and coffee mastery — now ready for a venture to harness relevant experience in customer service in your company.

Sales Associate - ADIDAS Philippines - Fort Legend Tower, Bonifacio Global City, Taguig City

(2025-12)

• Greet and build rapport with customers in a friendly and professional manner
• Engage with customer-focused sales approach to effectively assist clients
• Represent the brand professionally as a brand ambassador
• Foster customer loyalty and create positive brand experience
• Consistently meet or exceed targeted KPIs and sales quotas

Admin Receptionist - Ella DL Beauty Inc. - Beauty Republic - Bonifacio Global City, Taguig City

(2024-09 - 2025-11)

• Managed front desk operations by greeting visitors, handling calls, directing inquiries, and delivering customer service to internal and external clients
• Maintained organized reception and filing systems, ensuring confidentiality of records and assisting with clerical tasks (typing, scanning, filing, document prep)
• Supported office operations by managing supplies, processing payments, handling admin tasks, and coordinating airport permits for staff

Store Supervisor - APT BLK 513 (Bravefoods Global Concepts Holdings Inc.) - Greenbelt 5, Makati City

(2024-02 - 2024-05)

• Led store opening at Greenbelt 5, including setup, operations readiness, and team coordination
• Managed inventory reporting and forecasting of weekly supplies to support profitability and efficiency
• Oversaw team performance, ensured safe work environment, and handled permits for store maintenance

Shift Supervisor - Starbucks, Rustan Coffee Corporation - NAIA Terminal 3

(2019-08 - 2023-11)

• Supervised daily shift operations by planning workflows, ensuring consistency, and maintaining customer-focused service
• Resolved customer escalations and partner concerns to ensure satisfaction and smooth operations
• Coached team members to improve performance, development, and overall effectiveness

Senior High School Teacher - Jesus is Lord Colleges Foundation - Bocaue Bulacan

(2018-03 - 2019-05)

• Delivered instruction using prioritized teaching methods and facilitated Senior High School internship programs
• Provided student and parent counseling, enforced rules, and managed disciplinary actions
• Assessed student performance through grading and reports, and maintained records in compliance with policies

Bachelor of Technical Teacher Education - Food Service Management - Bulacan State University (2014 - 2018)