Senior Technical Design Development & Quality Assurance Manager - Gloria-Jeans Representative Office - Ho Chi Minh City
(2017-01 - 2026-04)
- Managed technical design, Quality Assurance, and product development for knits and wovens across lingerie, dresses, denim, sportswear, activewear, and outerwear.
- Provide cost engineering recommendations without compromising product quality or brand standards.
- Analyze and improve garment construction methods for higher productivity and lower wastage.
- Review fabric and trim performance for cost-effectiveness and technical suitability.
- Lead the technical team, including pattern makers, garment technologists, QA/QC, and sample room staff.
- Lead implementation and continuous improvement of supplier quality systems and technical standards across garment factories and fabric mills.
- Directed sample evaluation (Proto, Fit, SMS, PPS) and implemented corrective actions.
- Troubleshoot production issues, providing technical solutions to factories and suppliers.
- Partnered with design and production teams to ensure brand alignment and on-time delivery.
- Conduct factory audits, inline quality evaluations, and corrective action follow-up to ensure compliance with brand SOPs and quality requirements.
- Review and approve fabric quality, wash PPS, shade bands, shrinkage results, and bulk production standards before shipment release.
- Manage garment testing compliance including GPT and RSL requirements to ensure product safety and quality performance.
- Oversee all inspection stages including Size Set, Inline Sewing, Laundry, Finishing, and Pre-Shipment AQL inspections, quality control standards to minimize defects and rework.
- Analyze recurring production issues, audit findings, and supplier performance data to drive continuous quality improvement initiatives.
- Coordinate supplier training and technical support programs to improve factory quality systems and operational efficiency.
- Maintain inspection documentation and quality records through PLM and reporting systems.
- Trained and mentored new workers on policies and procedures.
- Delivered finished work to precise specifications following verbal and written orders.
- Collaborated in team setting to handle daily assignments and challenges.
Technical Quality Assurance Manager - Cloth & People Vina - Vietnam
(2015-01 - 2017-01)
- Develop and maintain the company's Quality Management System (QMS).
- Ensure compliance with company standards, customer requirements, and international regulations.
- Create and update quality procedures, SOPs, inspection standards, and quality manuals.
- Lead implementation of quality improvement programs.
- Monitor quality performance from raw materials to finished goods.
- Ensure inline, end-line, and final inspections are conducted properly.
- Analyze production defects and implement corrective actions.
- Work closely with production teams to improve line quality and efficiency.
- Reduce DHU (Defects per Hundred Units), rejection rates, and customer claims.
- Monitor corrective and preventive action (CAPA) implementation.
- Prepare audit reports and improvement plans.
- Handle customer complaints and quality-related issues professionally.
- Prepare daily, weekly, and monthly quality reports.
- Monitor KPIs such as: DHU %, First Pass Yield (FPY), Rework %, Customer Claim Rate, Audit Pass Rate.
- Attended quickly to emergencies and helped resolve concerns.
- Listened to directives from senior team members to complete safe, accurate work.
- Updated system records with current information.
Sample Development Manager & Cut Planning - Yakjin Michigan Garments Vietnam - Vietnam
(2014-01 - 2015-01)
Directed sample room operations for Gap, Old Navy, Banana Republic, Walmart, Victoria's Secret, La Senza, RL Polo, Esprit, DKNY, Lane Bryant, and others.
- Monitor and track the development of samples (proto, fit, size set, pre-production) to meet deadlines.
- Develop and implement cutting plans based on production schedules and style requirements.
- Coordinate with the Production, Merchandising, and Fabric Procurement teams to ensure timely availability of fabric and markers.
- Review and approve fabric consumption reports and marker efficiency before bulk cutting.
- Allocate workloads to cutting supervisors, team leaders, and operators.
- Completed regular tasks and temporary assignments as directed.
- Trained and mentored new workers on policies and procedures.
Technical Design Manager - Nurian / Terratex Company Ltd - Vietnam
(2012-01 - 2014-01)
Oversaw PD for brands like Chico's, Gloria Vanderbilt, Black & White Market, S. Oliver, Tory Burch, and Zumba.
- Assist in managing the end-to-end product development process from concept to production.
- Collaborate with designers, merchandisers, technical teams, and suppliers to ensure product specifications are accurate and achievable.
- Ensure timely communication of sample revisions and approvals.
Quality Assurance Manager - Li & Fung - Philippines
(2000-01 - 2012-01)
- Overseeing quality control processes to ensure compliance with industry standards and regulation.
- Coordinate for QA related activities.
- Align quality requirements of the category (down to item level) across different stakeholders (Merchandisers / 3rd party laboratory / Customer Quality department / suppliers).
- Provide QA advice on complex product items to factories before and during the manufacturing process.
- Conduct factory audits to ensure that factories meet international/customers' compliance standards.
- Check samples against product specifications as sample inspections to ensure that they meet customers' quality standards.
- Establish and execute supplier quality and performance strategy and system.
- Identify product quality risk and develop solution plans.
- Set up guidelines for selection of vendors and identify reliable vendors with the establishment of factory assessment and quality audit template; coordinate with compliance team or 3rd party for factory audit; establish quality KPI and vendor scoring system.
- Manage the quality standards with regular updates on new regulations, elaborate country regulations, safety requirements and norm, analyze quality failure and implement assessment corrective and preventive action.
- Align quality standard, factory audit and testing requirements with team in other offshore offices.
- Create and maintain SOP and client quality process.
- Perform other duties as assigned by management.
Pattern & Sample Development Manager - Dae Yong Garments - Seoul
(1997-01 - 1999-01)
Led pattern design and sample development for major US and EU brands.
- Monitor and track the development of samples (proto, fit, size set, pre-production) to meet deadlines.
- Collaborate with designers, merchandisers, technical teams, and suppliers to ensure product specifications are accurate and achievable.
- Ensure timely communication of sample revisions and approvals.
Pattern Maker & QA - Saudi Military Uniform & Accessories - Saudi Arabia
(1995-01 - 1997-01)
Developed patterns for Military Uniforms across Gulf countries, and later transitioned into Quality Assurance management.
- Led continuous improvement in vendor performance via structured capability reviews and on-site support.
