IT SITE SUPERVISOR - IBEX Global Philippines - Pasig, Metro Manila, Philippines
(2019-05)
- Optimize hardware infrastructure with strategic equipment upgrades, reducing maintenance cost
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Providing technical support across the company (this may be in person, email or over the phone)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Developed and maintained documentation for IT process and troubleshooting guides, ensuring consistency in support delivery
- Setup, configure and deploy workstation computers, mobile phones and laptop (Windows/MAC) devices in compliance with enterprise standards
- Support and troubleshoot VPN users and application
- Served as a liaison between IT department and executive leadership team, effectively communicate project updates and strategic initiatives
- Coordinate with Senior Associates, Administrators, Engineers and Client in troubleshooting and fixing technology issues and outages impacting the end users
- Provide remote support via Remote Desktop Support (RDP) and DTC to end-users, ensuring minimal disruption during business travel or remote work sessions
- Ticket management via EService
IT END USER SUPPORT - Alorica - Quezon City, Metro Manila, Philippines
(2015-10 - 2019-05)
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Providing technical support across the company (this may be in person, email or over the phone)
- Reimage / Reformat Desktop or Laptop through SCCM
- Creating Collections and deploying (Application, Program and Task Sequence) through SCCM
IT SUPPORT - WeDo BPO Inc. - Pasig, Metro Manila, Philippines
(2013-11 - 2015-10)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT/GRAPHIC ARTIST - Business Innovations Gateway Inc. - Pasig, Metro Manila, Philippines
(2011-07 - 2013-10)
- Creating various graphic designs such as IDs, posters, brochures
- Monitoring & tuning of the computers & telecommunication systems
- Installing upgrades & ensuring the day-to-day availability of any type of user applications
- Operation of the computers, immediate problem solving & maintaining the system
- Installation, configuration and monitoring of CCTV
- Updating company's website thro Word Press
IT SUPPORT - WeDo BPO Inc. - Pasig, Metro Manila, Philippines
(2010-11 - 2011-06)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT - WeDo Metro Philippines - Pasig, Metro Manila, Philippines
(2009-09 - 2010-10)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT - Networx Frontier International Inc. - Pasig, Metro Manila, Philippines
(2005-02 - 2009-08)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
- Monitoring SQL server, and Dialer
- Setup and configuration of Microsoft Windows 2003 Server (Active Directory and FTP Server)
