Ferdz Jardin
IT SITE SUPERVISOR
Talent
Metro ManilaMember since May 24, 2026
Hardware maintenanceIT asset managementApplication supportMobile device management (MDM and Intune Encryption)Operating system managementTechnical troubleshooting, PC optimization and maintenanceUser supportGraphic Design in PhotoshopActive Directory Management (GPO, Managing Users and OUs)Cisco AnnyConnect VPN supportTicketing system (EService and Service Now)DTC managementSetup and configuration of MAC laptops to company domain
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Hardware maintenanceIT asset managementApplication supportMobile device management (MDM and Intune Encryption)Operating system management
About
Experienced with overseeing IT operations, ensuring system integrity, and managing technical teams. Utilizes network administration and problem-solving skills to maintain optimal IT performance. Track record of fostering team collaboration and adapting to dynamic environments.
Experience
IT SITE SUPERVISOR - IBEX Global Philippines - Pasig, Metro Manila, Philippines
(2019-05)
- Optimize hardware infrastructure with strategic equipment upgrades, reducing maintenance cost
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Providing technical support across the company (this may be in person, email or over the phone)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Developed and maintained documentation for IT process and troubleshooting guides, ensuring consistency in support delivery
- Setup, configure and deploy workstation computers, mobile phones and laptop (Windows/MAC) devices in compliance with enterprise standards
- Support and troubleshoot VPN users and application
- Served as a liaison between IT department and executive leadership team, effectively communicate project updates and strategic initiatives
- Coordinate with Senior Associates, Administrators, Engineers and Client in troubleshooting and fixing technology issues and outages impacting the end users
- Provide remote support via Remote Desktop Support (RDP) and DTC to end-users, ensuring minimal disruption during business travel or remote work sessions
- Ticket management via EService
IT END USER SUPPORT - Alorica - Quezon City, Metro Manila, Philippines
(2015-10 - 2019-05)
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Providing technical support across the company (this may be in person, email or over the phone)
- Reimage / Reformat Desktop or Laptop through SCCM
- Creating Collections and deploying (Application, Program and Task Sequence) through SCCM
IT SUPPORT - WeDo BPO Inc. - Pasig, Metro Manila, Philippines
(2013-11 - 2015-10)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT/GRAPHIC ARTIST - Business Innovations Gateway Inc. - Pasig, Metro Manila, Philippines
(2011-07 - 2013-10)
- Creating various graphic designs such as IDs, posters, brochures
- Monitoring & tuning of the computers & telecommunication systems
- Installing upgrades & ensuring the day-to-day availability of any type of user applications
- Operation of the computers, immediate problem solving & maintaining the system
- Installation, configuration and monitoring of CCTV
- Updating company's website thro Word Press
IT SUPPORT - WeDo BPO Inc. - Pasig, Metro Manila, Philippines
(2010-11 - 2011-06)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT - WeDo Metro Philippines - Pasig, Metro Manila, Philippines
(2009-09 - 2010-10)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
IT SUPPORT - Networx Frontier International Inc. - Pasig, Metro Manila, Philippines
(2005-02 - 2009-08)
- Resolved hardware and software issues for end-user, enhancing operation efficiency
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Installed, configured and maintained computer systems and network connections
- Installation and configuration of Operating system and application
- Providing technical support across the company (this may be in person, email or over the phone)
- Monitoring SQL server, and Dialer
- Setup and configuration of Microsoft Windows 2003 Server (Active Directory and FTP Server)
Education
High School - Roosevelt College Sumulong
College - AMA East Rizal
Skills
IT SITE SUPERVISOR
