Senior Bancassurance Executive / Preferred Banking - BPI AIA
(2026-02)
- Promotes and cross sells life insurance and financial products to BPI Bank clients.
- Collaborate closely with BPI branch managers, relationship managers and bank partners to have leads and convert prospective clients.
- Provide the management team with field intelligence regarding competitor campaigns and customer trends.
- Coached and supported team members.
Senior Telesales Officer - DCS Card Centre Singapore - Singapore
(2016-05 - 2025-08)
- Drives company revenue by dealing with potential and existing customers to promote products close sales and build repeat business.
- Address customer needs and assistance with professional manner to preserve the brands reputation.
- Provided outstanding customer service.
- Coached and supported team members.
Team Leader / Senior Telesales Officer - Standard Chartered Bank Singapore - Singapore
(2009-11 - 2016-05)
- Sales and Revenue Targets- Drive revenue, retention, training and cross-sell budgets for retail products.
- Compliance and Governance- ensure strict adherence to banking regulators, data privacy laws, and the group's Code of Conducts.
- Provided outstanding customer quality service to all clients.
- Coached and supported team members to hit and exceed monthly target.
Cross Sell Champion - RAKBANK UAE - Dubai, U.A.E.
(2007 - 2009)
- Focuses on outgoing and incoming calls to both prospective and existing customer.
- Qualify and assist all inquiries of the client for all banking products. CASA, CREDIT CARD, PERSONAL LOAN, AUTO LOAN AND HOME LOAN including Investment
- Provided outstanding customer service to all customers
Promotion Manager - Berkley International Plans
(2000 - 2006)
- Monitoring all activities of the officer and tracking their production at the end of the day
- Coached and motivates team members how to improve daily performance.
- Develop promotional campaigns, companies advertising and initiative to boost team performance.
