Fernan Santiago

Skilled, reliable, and organized Assistant Housekeeper with terrific attention to detail. Hard worker and very fast and efficient. Excellent supervisory skills and 13 years of experience in the hotel industry, leading a team of over 30 staff. Proficient in mentoring new members of the team. Strong interpersonal skills, fostering initiative and enterprise in a team. Able to maintain a top-level work efficiency in a fast-paced environment and never let the ball drop for a second.

Housekeeping Manager - Lub D Makati Philippines - 7820 Makati Ave. Poblacion Makati City 1210, Philippines

(2025-05)

Awarded as most improved hostel in the Philippines 2026. Deep understanding of commercial deep-cleaning techniques, floor care/equipment operation, and laundry management software/Property Management Systems (PMS). Strong decision-making abilities with a flexible, hands-on, and calm approach under high-occupancy or fast-turnaround pressure.

Excellent interpersonal and communication skills, with the ability to confidently liaise with multicultural guests, team members, and executive stakeholders. Ability to work a dynamic schedule including mornings, evenings, weekends, and holidays based on property occupancy. Success in this specific role relies on treating housekeeping not just as a back-of-house utility, but as a critical driver of the property's social atmosphere.

A spotless, fresh environment directly empowers guests to fully relax and engage with the community space.

Assistant Executive Housekeeper (Acting HOD) - KL Tower - 117 Gamboa St., Legaspi Village, Makati City 1229, Philippines

(2023-01 - 2024-12)

• Assigned as Team Manager for linen, rooms, and public area. Delivered an excellent guest and member experience by ensuring all rooms, linens and public area are following top-level hotel standards.
• Supported and assisted upper-level management in overseeing housekeeping operations towards attaining hotel goals.
• Managed and handled guest experiences, concerns, complaints, and feedback.
• Planning weekly staff schedules and planned individual cleaning assignments.
• Performed staff performance assessment process (appraisal), recommended corrections or disciplinary actions when needed and coached the team for service performance.

Assistant Housekeeper - Four Points by Sheraton Singapore, Riverview - Singapore

(2013-06 - 2020-08)

• Organized meeting, provided training and direction to all staff and outsourced cleaners.
• Supervised checking, sorting, and packing of guest parcel, staff uniforms, and linens, including record keeping of collections and delivery figures.
• Approved and performed the distribution of linen for all areas, to make sure that they have the right Periodic Automatic Replenishment (PAR) of linens for guestrooms.
• Prepared Inventory Report for room and F&B linen, glassware, and chemicals. End Month Report and Year-End Report for linen, guest laundry and staff laundry accounts.
• Assigned to prepare rooms for photo shoot booking, including decoration like swan towel for special requests on weddings and anniversaries.
• Coordination with Engineering Team for maintenance and repairs of rooms, laundry equipment and public area facilities, and with Banquet Event Organizer Team, in accomplishing necessary housekeeping duties.

Housekeeping Supervisor - Copthorne Kings Hotel, Singapore - Singapore

(2009-11 - 2013-04)

• Maintained cleanliness and aesthetic upkeep of the hotel. Training and supervision of all housekeeping duties.
• Prepared weekly staff roster according to cleaning assignments.
• Worked closely with staff through the computer systems for check outs and clean rooms ready for sale.
• Issued and collected keys and supplies to staffs for room status reports and hand them over to reception to check for any discrepancy.
• Prepared all daily activities such as daily housekeeping tasks, daily handover, daily discrepancy report, daily maintenance order, and room move.
• Performed inspection of rooms and assigned checkouts and vacant rooms according to the room status reports.
• Daily replenishments of rooms supply such as toiletries, towels, slippers, mini-bar stocks and update daily consumption by guests.
• Monitored and inspected rooms and common area to ensure adequate cleaning and staff work quality.
• Prepared maintenance order report for rooms in need of repair and discrepancy report on suspicious persons or actions, DND, sleep outs.
• Handled coordination between housekeeping and other departments.
• Received, recorded, stored, returned, and handled inquiries of lost and found articles.
• Guest and staff relation, practice patience and active listening to guest and staff, and always give the best service experience to the all guest.

Housekeeping Attendant - MIASCOR Catering Services Corporation

(2001-03 - 2003-02)

• Assigned as team leader; supervised my subordinates in all areas of housekeeping and ensured adequate cleaning. Assigned staff for duties and give instructions regarding work methods and routines.
• Maintained cleanliness and sanitation in all designated areas. Inventory of equipment, cleaning materials used, and chemicals used in sanitation.
• Prepare meeting rooms, arrange decorations, media equipment, and furniture for social or business functions.
• Performed physical activities that require considerable use of arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Made daily reports of a finished task, repairs, and lost and found.

Bachelor of Science - Aeronautical Engineering - PATTS College of Aeronautics (1999-05)