Florediza Delima

A Tech-savvy Virtual Assistant with expertise in administrative support, documents, customer service, and project management, I bring efficiency to tasks like email coordination, calendar scheduling, and data organization. My experience spans HOA operations, tutoring, and sales, backed by proficiency in Google Suite, Canva, and Vantaca. Whether optimizing workflows or solving complex problems, I'm committed to delivering results that exceed expectations.

MEDICAL DOCUMENTS SPECIALIST - Clipboard

(2025-11 - 2026-06)

• Review Licenses submitted by nurses, caregivers, and dental hygienists.
• Send an email to professionals if there are additional requirements needed before booking shifts.
• Approve or Reject Timesheets submitted by the professionals
• Assess medical certificates and diplomas
• Sends email to facilities that the professional is interested in booking shifts

ADMIN | VIRTUAL ASSISTANT - Tennessee Real Estate Company

(2025-06 - 2025-11)

• Managed scheduling and calendar coordination for community events and manager meetings.
• Responded to client inquiries via email and phone, ensuring timely and professional communication.
• Maintained organized digital records, including insurance renewals and compliance documents.
• Created and distributed newsletters to residents, improving community engagement.

MATH TUTOR/GENERAL VA - Brighterly

(2024-10 - 2026-01)

• Developed structured lesson plans for teachers; demo and actual.
• Sending assignments and progress reports to students.

QUALITY ANALYST - Foundever

(2023-10 - 2025-06)

Reviewed 100+ customer interactions weekly, ensuring adherence to protocols and accuracy—comparable to maintaining HIPAA-compliant patient records.

• Provided detailed feedback that improved team compliance by 15%, demonstrating strong attention to detail and documentation skills.

TRAINING/RECRUITMENT - Foundever

(2022-10 - 2023-10)

Developed structured onboarding programs, similar to training new staff on practice workflows and patient intake processes.

• Improved first-call resolution by 10% through effective communication training—directly applicable to handling patient inquiries.

VERIZON SALES/RETENTION REPRESENTATIVE - Foundever

(2021-02 - 2022-10)

• Consistently exceeded sales quotas by 110% through effective product pitching and relationship building.
• Reduced delinquent accounts by 25% by implementing a structured collections follow-up process.

Bachelor of Secondary Education - Science - CEBU NORMAL UNIVERSITY (2020-08 - 2024-05)