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Implementation Professional with 4+ years of experience managing end-to-end software and payroll implementations across SaaS, POS, and payroll platforms. Proven track record leading complex deployments, coordinating cross-functional and international teams, and driving successful go-lives while maintaining high client satisfaction. Skilled in project scoping, system configuration, client training, and stakeholder communication, backed by an additional decade of experience in operations, team leadership, and client-facing roles.

Payroll Implementation Associate at iiPay (2025-02 – 2026-06)

• Led [10–15+] end-to-end payroll implementations across [6+] countries, including project plans, local statutory registrations, and system configurations for new clients.
• Coordinated between clients and in-country payroll partners to define payment, banking, and data requirements, ensuring accurate and compliant go-lives.
• Managed project scope changes and executed smooth transitions from implementation to ongoing operations teams.

Menu Implementation Specialist at Bamboo Kitchens (2024-05 – 2025-02)

• Built and configured digital menus to client specifications using internal platforms and tools.
• Led scheduled review calls with clients to validate menu accuracy, gather feedback, and implement adjustments.
• Implemented and tested menu integrations with third-party and proprietary platforms to ensure reliable functionality and data synchronization.
• Delivered timely client support via email and chat, resolving menu-related, technical, and general inquiries.
• Maintained accurate documentation of menu configurations, integration steps, and client communications across CRM and support systems.

Implementation Specialist at PSA (WiseSync / WisePay) (2023-05 – 2024-05)

• Coordinated all aspects of project implementation, partnering closely with clients and internal project teams from kickoff through go-live.
• Ran client kickoff meetings to align on expectations, implementation timelines, milestones, and deliverables.
• Trained clients on ConnectWise solutions, tailoring guidance to their operational needs.
• Managed project workflows and timelines against contracted start dates, maintaining up-to-date documentation throughout.
• Monitored implementation plans post-contract to ensure delivery met client expectations, providing regular status updates.

Implementation Consultant at Mobi2Go Limited (2022-10 – 2023-03)

• Managed storefront layout and menu builds for clients within the software platform, including photo editing to match brand needs.
• Owned change request management from customers throughout project implementation.
• Led kickoff calls and scheduled implementation meetings to guide clients through onboarding.
• Served as liaison between the enablement team and clients, and coordinated handoffs to the post-implementation team.

Implementation Specialist at Nextiva (2022-03 – 2022-07)

• Configured VOIP software features to meet corporate client requirements, ensuring purchased solutions matched business needs.

Team Leader, Sales & Design Coordinator / Assistant to the AE at Absco Solutions (2019-04 – 2022-03)

Onboarding, Customer Service & Telesales Agent at Flexr/Plus Payroll Services (2016-05 – 2019-03)

Customer Delight Specialist at Balsam Hill (2015-10 – 2016-01)

Freelance

Customer Service & Technical Support, QuickBooks Specialist at Intuit QuickBooks (2014-09 – 2015-10)

Customer Service Advisor at Barclays Corporate (2012 – 2013)

Customer Service Representative at Telstra Small Business (2011 – 2012)

Customer Service Representative at Friendfinder (2010-05 – 2010-11)

Subject Matter Expert / Assistant Team Leader at Tiscali–TalkTalk (2008-05 – 2009-01)

Bachelor of Business Administration in Management – Polytechnic University of the Philippines (2005 – 2007)