Franc Luigi

Results-driven Sales & Operations Specialist with 7+ years of experience in financial services, automotive sales, customer experience, and database management. Proven expertise in sales reporting, client relationship management, process optimization, and data analytics to improve operational efficiency and business performance.

Sales Associate at EASTWEST BANKING CORPORATION (2023-03 – Present)

• Provided administrative support to the sales team, overseeing critical documentation, executive calendar management, and customer account records to ensure operational efficiency.
• Developed and maintained comprehensive sales performance reports, analyzing key metrics to uncover revenue opportunities, optimize pipelines, and support strategic decision-making.
• Managed and validated customer and sales databases, ensuring data accuracy, regulatory compliance, and adherence to banking standards.

Subject Matter Expert at TASKUS (LIZZY'S WATCHTOWER) (2020-05 – 2023-02)

• Led training and knowledge-transfer initiatives that accelerate employee proficiency, improved productivity, and strengthened service excellence.
• Served as a trusted Subject Matter Expert, managing complex escalations and delivering timely resolutions to ensure a positive customer experience.
• Partnered with operations, quality, and leadership teams to optimize processes, reduce inefficiencies, and improve overall team performance.
• Monitored key performance indicators (KPIs) and conducted performance analyses to drive data-informed decision-making and operational improvements.

Sales Associate at SECURITY BANK CORPORATION (2019-09 – 2020-03)

• Advised retail clients on products and services while delivering exceptional customer experiences.
• Operated POS software to process transactions accurately and in compliance with financial guidelines.

Marketing Professional at TOYOTA TAYTAY, INC. (2019-03 – 2019-08)

• Generated and nurtured high-quality sales leads, converting prospects into vehicle owners while fostering long-term customer loyalty and retention.
• Guided clients through the end-to-end sales process, providing consultative recommendations tailored to their needs and financial capabilities.
• Collaborated with finance, insurance, and service teams to ensure seamless vehicle financing, delivery, and post-sales support, enhancing the overall customer experience.

Database Specialist at PSG GLOBAL SOLUTIONS (2017-04 – 2019-02)

• Built analytical reports and dashboards to support business decisions.
• Integrated operational databases with enterprise systems to streamline data flows and reduce errors.

Database Specialist / Admin Assistant at CONSULT ASIA BUSINESS SOLUTIONS AND SERVICES (2016-11 – 2017-01)

• Managed front-office communications, records archiving, and executive calendar coordination.

Bachelor of Science in Business Administration (BSBA) in Marketing Management – Our Lady of Fatima University (2013 – 2017)

High School – Sumulong Memorial High School (2009 – 2013)