Help Desk Specialist - Outpatient - Makati Medical Center - Maxicare Health Corporation - Salcedo st. Legazpi village, Makati
(2024-05 - 2026-07)
- Facilitates out-patient availments.
- Assess and screen coverage or non-coverage of availments.
- Approval of Letter of Authorization (LOA)
- Ensures implementation of members' healthcare benefits and focusing on utilization management.
- Customer service representative
- Assist member for endorsement eg. In-patient team, Sales agents, Account admin officer, Account concierge.
- Respond to queries of the members.
- Refers and redirect members to Maxicare PCC's or other accredited clinics depending on the case and tiering.
- Assists and guides the members on kiosk.
- Refer an accredited/affiliated doctor/s as preferred by the member depending on the case and account if eligible.
- Maintain a calm and polite attitude under pressure.
- Understand and achieve Key Result Area (KRA) targets.
- Data entry.
- Escalate cases, important issues and concerns whenever possible.
Clinic Secretary - Admin - Boost Therapy Center - Rufino st. Legazpi village, Makati
(2023-11 - 2023-11)
- Operations of office in charge.
- Front and back of office.
- Office administrator.
- Handles day-to-day business operations.
- Customer service assistance. Responds to queries and concerns of clients.
- Appointment setter. Handles scheduling, reports and documentations from clients and therapists.
- Cashier. Handles cash registers, Collects payment from clients and issues receipts.
- Issuing monthly billing statements. Monitoring of payments and discrepancies.
- Handling filing and data entry.
- Other administrative tasks.
Contact tracer / Admin / Team Leader - Makati Health Department -- City Government of Makati - Makati City Epidemiology and Surveillance Unit -- Incident Command Post
(2021-08)
Issues and Concerns team (Inbound and Outbound calls, Encoding and Emails)
- Team Lead / trainor for newly assigned employees.
- Reporting covid-19 confirmed case to profiling team and giving instructions and advice to patients on what to do and how we can further assist them.
- Referring properly assessed person/s for case investigation with covid related symptoms and high-risk patients.
- Follow-up patients medical or quarantine certificate, covid swab result, covid care kit, covid-19 swab test and other patients issues and concerns.
- General Inquiries. Giving properly and politely a relevant Health education on health and nutrition, proper hygiene and health safety protocols.
- Interviewing and assessing and verifying a covid-19 case.
- Encoding of new cases reports and/or updating records to covid tracker.
- Encoding written Case investigation form (CIF), printing hard copies for decking swabbing team and email the report and updates to encoding team for excel epidemiology daily reports of cases.
- Properly respond to emails on general inquiries and/or concerns and covid testing.
- Trainer for the newly hired or newly assigned employee at the unit.
Contact tracer / Task force COVID19 - Department of Interior and Local Government (DILG) – National Capital Region - Makati CESU -- Incident Command Post
(2020-10 - 2021-02)
Results team - Profiling team - Monitoring team. Re-hired in February 2021
- Team lead
- Advocate public health education messages.
- Research and documentation.
- Conduct case interviews, profiling and perform an initial public health risk assessment of COVID-19 cases and their identified close contacts.
- Receive queries from the close and general close contacts, provide advise and take action, as appropriate.
- Elevate and refer to challenging or complex cases or incidents and outbreaks of COVID19.
- Able to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications at all times.
- Contribute to the maintenance of effective systems for the surveillance of COVID19 by providing accurate data and information and by encoding collected data in the authorized Application.
- Home- visit all the unable to contact confirmed cases for profiling and monitoring and data gathering purposes.
Page Moderator, Social media manager (FREELANCE) - V Shop (Online Buy and Sell) - Makati City
(2012-01 - 2020-03)
- Planning, Implementing, Managing and Monitoring social media.
- Create content. Manage all published images, video and written posts.
- Respond to comments and queries.
Assistant Supervisor / Senior Food Attendant/ Receptionist - Pearl Manila Hotel (Seven Seas Cafe & The Oyster Bar) - Gen. Luna, Ermita, Manila
(2008-03 - 2010-03)
- Do Actual Covers and Daily Sales Inventory.
- In-charge for making Food Request Form and General Supplies.
- Do Monthly Food and Beverage Inventory and General Supplies.
- Ensures FIFO stocks.
- Typing and Printing daily Menu eg. Set Lunch Menu, Buffet Menu.
- Mis en plus.
- Assigned for training some OJT College students and coordinating with College school department admin.
General Admin Staff / ADMIN II - SAMSUNG Philippines (Head Office) - Bonifacio Global City – Taguig City
(2021-01 - 2021-01)
PROJECT - BASED EMPLOYMENT
- Encoding IN and OUT daily attendance of all personnel in excel to submit to Samsung Singapore through email.
- Logistics support for all employees.
- Managing Health and Safety checks including Health protocols at work.
- Answering phone; for queries, forwarding of calls etcetera.
- General maintenance/repair report.
- Parking slot report and issuing of Fleet cards to samsung employees.
- Managing incoming and outgoing mails and packages daily.
- Communications-related functions.
- Oversee office equipment and inventory.
- Customer service assistance.
- Receptionist. Help desk assistance.
- Manage day-to-day operations.
- Ensure compliance to office safety regulations through maintaining safety standards and occupational health hazards.
Screening and Deduping Unit - (Project-based) - Security Bank - under Staffing agency - Ayala ave. Legazpi village, Makati
(2023-08 - 2023-10)
- Underwriting.
- Adheres to the following and the performance of assigned tasks; Bank policies/ Procedures/ Standards, to the Service level agreement and Turn-Around-Time (TAT) in the performance of assigned tasks.
- Responsible for data file matching versus the internal and external databases on prospective clients of the bank to determine their eligibility or qualifications according to set standards or parameters.
- Conducts data file matching for products offered of the bank eg. Auto loans, Credit cards, Personal loans, Salary Advance Programs, Home loans and Business loans.
- Ad Hoc tasks.
Statistical Researcher (Contract of Service Workers) Third level training - Philippine Statistics Authority NCR Provincial Statistical Office III - San Antonio, Makati City
(2023-07 - 2023-07)
- Interview households per unit area assigned. (Field operation)
- Collect, filed and edit survey questionnaires and finished according to the set timetable. (Self-management skills for timely and accurate completion of data)
- Analyzing computationally data sets.
- Ensure the confidentiality of data collected.
- Perform data entry and uploading to the system of all data collected.
On-call Recruitment associate / Coordinator (On-Call Agent) - J & T Express under Quantum management - Bangkal, Makati warehouse
(2023-04 - 2023-04)
- Sourcing, screening and interviewing job applicants to fill open positions in the company.
- Improve talent acquisition process with technology and accurate job description. Answer applicants FAQ's.
- Conduct assessment and discuss the job description and contract to be signed by the candidate.
- Collects and processes basic copies of job requirements and signed contracts of newly hired employees.
- Submit daily reports with complete details of total hired employees.
- Hire and on-board the new employee.
Student Assistant Dietitian - MEDICAL CENTER MANILA (EAC Manpower)
(2007-02 - 2007-06)
- Hospital rounds in the morning or in the afternoon.
- Give nutrition counseling in some patients with nutritional deficiencies.
- Do the meal diet cards.
- Calculate BMI and Total Food/calories intake of patients.
- Do the train line /food prep.
- Administrative Nutrition.
- Arrange and file patient's records.
- Therapeutic diets.
